Description
Reporting to the Customer Service Manager, your duties will include, but not be limited to;
- Answer incoming customer calls and enquiries
- Responding to inbound email enquiries
- Update and maintain records through an in-house CRM
- Monitoring customer deliveries and updating clients on deadlines
- Provide a range of administration and support services
- Complaint resolution
- Maintain a professional manner and ensure correct information is provided to clients
- Previous call centre experience or strong switchboard use (e.g. reception/Customer Service)
- Administration experience
- Complaint resolution experience
- High attention to detail and typing accuracy
- A professional approach with great Customer Service skills
- Ability to switch between tasks and adhoc duties
Opportunity
- Stable and secure full-time contract with opportunity for immediate start!
- Join an established, friendly, supportive team
- Leading organisation with a fantastic service and reputation
- Competitive salary and benefits
- Career development opportunities