Customer Service Officer

Casaual - multiple posititons

Salary: Band - $42.85 per hour including casual loading + 11 % superannuation

We are looking for Customer Service Superstars!

Are you a forward thinking, dynamic individual with an absolute passion for providing top-notch service and making a difference in our community? Do you thrive on face-to-face, telephone and email interactions, making every customer feel valued and appreciated? Yes? Bring your wealth of experience to us, come, and join our Team!

Hobsons Bay City Council is recruiting multiple casual team members to help us deliver our Customer Service model, known as Council+.

These roles provide opportunities to deliver Customer Service in person, by telephone and online at any Hobsons Bay service centre, library, community hub, contact centre and outreach locations. The ability to work on a rotational roster across all sites and between 8.00am and 8.00pm, seven days a week is required.

What you’ll be working on

• Deliver customer-focused, accurate and timely information/resolutions in easy-to-understand terms via telephone, face-to-face and online enquiries.
• Assist customers with reference and information enquiries, the operation and use of technology and self-service equipment .
• Be the first point of contact for Council, providing accurate and timely information to the community.
• Undertaking circulation and library duties across relevant sites.
• Availability for rostered duties, including evening and weekend work across various locations.
• Build strong relationships across departments, bring new ideas to the table and suggest ways to make business “easy” for our community.

What you need to succeed

• Excellent communication skills to effectively respond to customer enquiries in a fast -paced, continuous improvement environment
• Advanced level of multitasking, time management skills and the ability to deal with challenging situations via a range of contact channels: phone, face-to-face, email, live chat , and social media.
• Digital literacy skills, including the ability to quickly learn, operate and support the community in their use of systems, software, and devices.
• A high willingness to learn all aspect s of the role, including cash and eftpos payments, online form processing and hands on library and community centre duties.
• Driven to provide our community the best experience when they connect with you!
• Hobsons Bay City Council- Where every Interact ion Matters!

Why you should apply

Hobsons Bay City Council is revolutionising Customer Service through Council+, our innovative approach that merges library services and council Customer Services across eight sites in Hobsons Bay. We're dedicated to making it easier for the community to access hundreds of Council services while checking out their books or learning a new skill.

How to apply

follow the links to send us:

• your cover letter
• and resume
• Please note we do not require the selection criteria to be addressed in a separate document.

The position description can be accessed below

To find out more about the role, please contact Joanna Diakodimitriou, Customer Experience Lead on 03 9932 4109.

Applications will be accepted until 11:30pm on Sunday 31 March 2024

Pre-Employment Requirements

Progressed candidates will be required to complete a National Police Check and a Pre-Employment Medical Check & WWCC.

Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa with full unrestricted working rights. Work eligibility will be checked as part of the recruitment process.

Making a difference, together

At Hobsons Bay we work as one to achieve exceptional outcomes for our community.

Hobsons Bay Council is shaping precincts, building community infrastructure, delivering positive environmental, social and economic outcomes through programs and policies, and providing over 120 services to strengthen our diverse community.

If you’re ready to rise to the challenge of making a real difference, join us to help create a community and city that is inclusive, empowered, sustainable and visionary.

What can we offer

Council offers hybrid working with newly renovated office facilities in the Civic Centre.

We support ongoing professional development, as your career matters to us!

And we provide an employee assistance program, as well as wellbeing programs for staff including Yoga and Pilates classes, walking clubs and more.

We are a proud inclusive employer. We encourage people from all walks of life to apply for our job opportunities. Our commitment is to provide diverse, safe and inclusive environments where everyone can grow and succeed.