Address
Form of workAbout us
Connecting Families vision is to bring communities together to create a better life for children, adults, and families. We provide safe and fulfilling environments for children that have been separated from their families and long-term care for people with disability.
Role Description
This is a full-time on-site role as a Customer Service Officer located in Silverwater, NSW. As a Customer Service Officer, your primary focus will be providing excellent customer support, ensuring customer satisfaction outbound calls and engaging with customers to ensure their needs are met effectively. You will play a pivotal role in fostering positive customer relationships and delivering exceptional service. Your responsibilities will include proactively reaching out to customers, addressing inquiries, resolving issues, and ensuring a seamless customer experience.
Qualifications
- Interpersonal Skills, Customer Satisfaction, and Relationship Building
- At least 3 year of relevant experience
- Strong problem-solving skills
- Ability to empathize and understand customer needs
- Excellent time management and organizational abilities
- Attention to detail and accuracy
- Have experience with CRMs
