AddressWhat you’ll do:
- Provide high quality service to customers and resolve multiple customer enquires in an efficient and courteous manner across NSW.
- Research, analyse and resolve customer enquiries both over the phone and email in a timely manner.
- Evaluate and interpret customer needs and expectations, research information and source advice to accurately respond to customer enquiries and/or complaints consistent with legislation and other regulatory instruments.
- Working to achieve both individual and team based Key Performance Indicators.
What we are looking for:
- Previous experience working in a busy and complex Customer Service environment (over phone and email)
- Ability to build rapport with a wide range of internal and external stakeholders
- Demonstrated ability in conflict resolution and resolve enquires in accordance with WaterNSW company policies
- Ability to navigate and assist enquiries in reviewing NSW Legislations
- Proven ability to navigate through multiple systems whilst maintaining customer engagement on the phone
- Proven ability in Outlook, Microsoft office (including Teams) and adaptability with inhouse case management systems
- Excellent attention to detail
- Certificate III/IV in Customer Contact/ Certificate III in Customer Engagement or relevant qualifications will be highly regarded.
- Prior experience in Utilities or highly legislated environments would be beneficial
