Address
Form of work
SalaryAbout us
Ipswich is a dynamic blend of rich heritage, proud communities, diverse landscapes, and a lively energy all contributing to a region full of liveability and opportunity. It is the state's fastest growing city and oldest provincial city.
Ipswich City Council contributes to our vibrant and growing region with teams operating across various industries delivering services to the community and creating our vision:
‘Ipswich, a city of opportunity for all. Join us.'
We have a workplace culture built on our values of communication, collaboration, integrity, efficiency, and leadership. Come and join us in shaping the future of the city and its people.
About the role
As Customer Service Officer, you will be responsible for contributing to the delivery of high quality, customer focussed services with your main focus on processing of various licencing, park and facility booking applications.
Some of your key responsibilities will include:
- provide a high level of personalised Customer Service
- perform administrative duties, including reviewing and processing of customer applications
- positively contribute to the efficient and effective operation of the Customer Strategy and Experience Team
View the position description for more details about the role.
About you
To be successful in this role you will have:
- a minimum of 12 months experience in processing and lodging of customer related application types
- substantial experience in Customer Service and administrative roles would be an advantage
- an excellent fit with our values of communication, collaboration, integrity, efficiency, and leadership
About the benefits
This is a casual position, level 2 with a salary commencing at $69,425 plus superannuation of up to 12.5%.
- friendly team environment with a focus on customer experience
- ongoing learning, development, and career opportunities
- health and wellbeing programs
- become a key member of a team that is passionate and dedicated to building a positive, inclusive, and constructive workplace culture
Join us
If you share our values and are passionate about enhancing the quality of life for the Ipswich community, then this could be the role for you.
Please apply online and submit:
- a cover letter of no more than 2 pages describing how your skills and experience will assist in meeting the requirements of this role
- a resume of no more than 4 pages including current qualifications relevant to the role.
Closing date: 25 March 2024
Please direct any related questions to Lisa Luland at careers@ipswich.qld.gov.au.
Successful applicants must be eligible to work in Australia and agree to provide information for pre-employment screening which may include a criminal history check.
Ipswich City Council is an Equal Employment Opportunity employer. We are committed to building a diverse and inclusive workplace by supporting equal opportunities regardless of gender, culture, generation, sexual orientation, or disability. We promote a respectful workplace culture that is free from all forms of harassment, workplace bullying, discrimination, and violence.
