Address
Form of workDue to internal staff movements, we are seeking a Customer Service Officer to join our Accounts and Billing team. The role is the first point of contact for customer support and telephone contact, and assists with the processing of meter reads and water billing, attends to enquires and is vital in responding to customer email communications within the Aqwest required timeframes. We are open to discussing part time or full-time options with the right candidate.
About us: Aqwest supplies water to more than 35,000 customers in the Greater Bunbury area and is committed to providing sustainable, high-quality drinking water that consistently meets or exceeds our customer’s expectations. We value creativity, collaboration and courageous decision making. Our strength is our people, our diversity, and a work environment where everyone is treated with respect and empowered to grow and succeed in their roles.
About the role:
Some of the tasks involved include, but are not limited to:
- Respond as the first point of customer contact and telephone contact.
- Customer liaison for Accounts related enquiries.
- Assist with the processing of vacate reads and water billing.
- Produce overdue notices for issue to customers.
- Process and follow up on all rebate grants and denials.
- Maintain the Water Efficiency Measures (i.e. water restrictions) registers.
- Provide support to Accounts Team as required.
- Responding to emails.
Further information: For more information please refer to the Application Package on Aqwest’s website www.aqwest.com.au
To apply: Applications will be assessed against the selection criteria listed in the Position Description within the Application Package. Applications should be submitted by email to ******@aqwest.com.au
Position closes 8:00am Monday 11 March 2024. Late applications will not be accepted.
We reserve the right to close this advert early if a suitable candidate is selected.
Aqwest embraces diversity and encourages applications from people of all backgrounds. Aboriginal and Torres Strait Islander people are encouraged to apply.
