Address
Form of workBallarat Pet & Farm,
Customer Service Officer/ Receptionist, Part time position - min 18 hours per week
Ballarat Pet & Farm are looking for an experienced Customer Service Officer/ Receptionist to join our team. We are a mixed animal practice providing a wide variety of routine and emergency Veterinary Services throughout Ballarat and the surrounding districts.
We are looking for an energetic team member with a positive can-do attitude who thrives working in a high pressure, fast paced environment. You will be part of a team providing first point of contact to our valued clients.
Skills that we are seeking include
- Expansive Customer Service experience
- Sound computer skills across multiple programs
- Ability to multitask and prioritise
- Communicate effectively with a calm and friendly manner
- Ability to take direction and feedback
- Attention to detail
- Emotional resilience and compassion
Your day-to-day duties will include but are not limited to:
- Managing multiple incoming calls
- Scheduling clinic and hospital appointments
- Processing and understanding of client payments, and financial records
- Maintaining client and patient details/records
- Managing email correspondence
- Maintaining waiting room and office cleanliness
- Other reception and administrative tasks as required.
Ballarat Pet & Farm are an inspired member of the Petstock Group, allowing us to offer you:
- Training/support provided by the on-site management team.
- Paid parental leave.
- Employee discount across the Petstock and Woolworths Group.
- Access to the Petstock Group's Employee Assistance Program (Health & wellbeing support).
Working shifts will vary across a 5 day week, between 8am - 6:30pm. No weekends or public holidays.
If you fit all criteria, we would love to hear from you, please forward your resume to Erin Borys at
As we continue to grow & add to the family, Petstock Group was formed…. acknowledging our history, where we've come from and all we have achieved…we have now come together for the pets that inspire us! We are all about…People, Pets & Planet
Application Close Date: 30/04/2023
