Customer Service Officer

Gemini Townsville is home to a great mix of more than 20 staff, from ten-year veterans to keen apprentices, providing a welcoming and supporting team culture for everyone. Flexible work hours are available, along with good opportunities to develop your career and progress in the business.

The site is fully equipped with a Car-O-Liner system, welders and spot-welders, and easy to reach from any part of Townsville.

We have an exciting opportunity for Customer Service Officer to join the team at Gemini Townsville.

We are seeking a Customer Service professional, you will be assisting and supporting our wider team and managers with administration support and providing our customers updates regarding their vehicle repairs.

Permanent position. Monday to Friday, no weekends!

• Ensuring the environment is always customer friendly
• Greeting customers on arrival.
• Keeping our customers informed about the repair process and anticipated completion dates for their vehicles
• Contacting customer to ensure that they are satisfied with the AMA experience
• Telephone and email correspondence
• Supporting management with inventory (parts, paint, consumables etc)
• Liaise with insurance providers regarding claims/repairs 

 Does this sound like you?

• Proven experience within a Customer Service position
• Highly professional and personable with strong relationship building skills
•  Strong systems experience and competent computer abilities
• Excellent verbal and written communication skills
• Ability to meet strict deadlines
• Able to work effectively and collaboratively with the team

Benefits

• Reward & recognition
• Career development and training
• Referral bonus for recommending a friend to work with us
• Discounts on parts and tools
• Uniforms
• 24/7 professional counselling for Team members and their immediate families

We know that sometimes people need non-standard work hours, and would be happy to discuss the options available in this role, or similar roles across our business. 

We champion our Team, because it’s our people that set us apart and drive our business' success. We focus on individual strengths and value differences to bring the best out of people, enhancing their skills and capabilities to build fulfilling careers.

Gemini Townsville is an equal opportunity employer. We are dedicated to finding the best fit for every role. All qualified applications will be considered regardless of gender identity or expression, age, religion, national origin, disability, or sexual orientation.

No matter who you are, if you have the drive and talent to progress, when you’re part of our Team, you’re going places - APPLY NOW.