Customer Service Officer

Work for Government | Based in Penrith | Competitive Hourly Rate | 12-Month Contract

Your new company 

Excellent opportunity with a Penrith-based Customer Service role working for Federal Government!

Your new role 

•    Conduct outbound call campaigns to participants, their representatives, and providers to verify and validate information.
•    Analyse data from various perspectives, identifying patterns, trends, and insights.
•    Collaborate with compliance activities to assess information and address fraudulent concerns.
•    Undertake case management research to determine noncompliance or fraud.
•    Ensure the security and confidentiality of sensitive data.
•    Proactively identify process improvement opportunities and contribute to team activities.

What you'll need to succeed 

•    Experience in a similar role, such as call centre or Customer Service Officer (essential)
•    Experience working with people in the health and disability sector (preferred but not essential)
•    Proficiency in managing high volumes of work and meeting critical deadlines.
•    Strong written and verbal communication skills.

What you'll get in return 

•    Excellent hourly rate of $43.82 p/h + super
•    12-Month Contract with likelihood to extend
•    Opportunity to work within Government
•    Supportive team culture!

What you need to do now 

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to **************@hays.com.au

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.