Customer Service Officer

Our client, a leading manufacturer known for its commitment to excellence and customer satisfaction, is currently seeking a dynamic and motivated Customer Service Officer to join the team. If you are passionate about customer relationships and contributing to the success of a forward-thinking company, we want to hear from you! The right candidate must be a highly motivated, customer focused individual who takes pride in role in shaping positive customer experiences.

Responsibilities: Respond to customer inquiries via phone and email in a timely and professional manner. Provide accurate information about products and services and pricing. Assist customers with order placement, tracking and product related questions.

Resolve customer issues and complaints with empathy and a solution-orientated approach. collaborate with other departments to ensure effective problem resolution and customer satisfaction. Maintain up to-date knowledge of company products/services and industry trends.

Requirements: Proven experience in a Customer Service role Excellent communication skills Strong problem-solving abilities and customer centric…