Customer Service/ Operations Admin Support (6 Month Contract)

All Purpose Transport is a South East Queensland based Transport and Logistics provider that has been operating since 1975. We are a family owned business who believe that people are the key to our success.

We seeking a Customer Service / operations support person to join our Home Delivery Team on a 6 Month parental leave contract. 

The duties for this role will include but are not limited to:

• Handling high volumes of customer bookings
• Investigate and resolve customer service issues
• Taking incoming calls as a priority and action accordingly
• Responding to email and phone enquiries from customers
• KPI reporting & key customer statistical reporting
• General administration duties
• Assisting fleet allocators and operations staff as required
• Undertake additional tasks and projects as required

We are looking for the following in the ideal candidate for this position:

• Experience in a similar transport or customer service role
• Sound understanding/ knowledge of South East Queensland
• Possess an elevated level of computer skills (MS Excel, MS Word)
• The ability to work in a fast-paced environment
• Able to build relationships to achieve required outcomes
• Possess an eye for detail
• have excellent people and time management skills
• Have a pleasant phone & email manner.

If you would like to join our great team then please attach your cover letter and resume.