AddressAbout Timberlink:
Timberlink Australia & New Zealand is a sustainable leading softwood timber products manufacturing and distribution business, employing over 600 people. Our world class manufacturing sites are located close to some of the best renewable plantation pine resources in the world - Bell Bay in Tasmania & Tarpeena in South Australia. Our fit-for-purpose indoor and outdoor plantation pine products are suitable for building new homes, renovation projects and other industrial manufacturing applications including packaging, pallets, and furniture components.
At Timberlink we embrace innovation, and this drives our constant growth. We are currently building two purpose-built manufacturing plants to adjoin our existing facilities at both of our sites. Complementing our already diverse range of products, we will be manufacturing new timber products including cross laminated & glue laminated timber (NeXTimber) and wood-plastic composite decking & screening, expanding our business into new markets in 2023. These products will take Timberlink from being primarily a structural timber manufacturer to a structural engineered timber products and solutions business.
Working at Timberlink:
Timberlink’s values are core to how we operate, both internally and externally. Our six values are fairness, openness, respect, integrity, resilience and responsibility. We take our values seriously and we look for opportunities to ensure they are integrated into everything we do. We are committed to working closely with the communities in which we operate, and investing in our own people, processes, and technology to create a better future for all.
At Timberlink we believe in building strength through diversity, supported by an inclusive culture, and we welcome and encourage all forms of diversity in our business. We understand that harnessing and further developing the capability and skills of our people, and ensuring our people are truly engaged in what we are working to achieve together will continue to be critical to our success, as it has been in the past.
We continue to invest and implement new technology and more responsible resource management and supply chain practices as we further adapt and enhance our readiness for what the future brings. We encourage our people to identify further innovation or improvement opportunities that will help us continue to respond to our customer needs and drive sustainability in our business.
Timberlink’s vision is to have a proactive and caring safety culture where everyone gets HOME SAFE every day. Our mission is to be a socially responsible business through safety innovation and technology that proactively listens and acts on the voice of our people, and regulatory obligations are a baseline expectation.
About the role:
We currently have a vacancy for a Customer Service Representative to be a central point of contact for all of our dedicated customers and suppliers across New Zealand.
This permanent, full time role will be located at our Christchurch office, working 8am - 4pm Monday to Friday and is a key member of the Customer Service and sales team reporting directly to the NZ Sales and Export Manager, providing key support and assistance in ensuring the smooth operation of all customer-based functions.
As part of this role, the successful candidate will also support the NZ Sales and Export Manager by visiting customers from time to time, as well as completing stocktake/consignment on site as required.
This role would suit someone who enjoys all aspects of Customer Service including supporting logistics and transport movements in addition to traditional Customer Service tasks.
Key responsibilities include:
- Order entry and credits
- Logistics, supply chain and transport administration/support as required
- Customer contact management
- Management of the order bank
- Communication with the manufacturing sites and dispatch teams on order status
- Communication to the sales team on order status
- Relationships with all customers for the state
- Reporting on issues as they arise
Essential personal attributes:
- Customer focused
- Attention to detail
- Proactive, professional and responsible
- Resilient, able to cope with changing market trends
- Excellent verbal and written communication skills
- A willingness to exceed customer expectations
- Works well in a team
Required experience:
- Minimum of 3 years’ experience in a Customer Service role within a B2B environment
- Experience working in environments such as transport, logistics, industrial highly regarded
- Competent in Customer Service systems and databases.
- Microsoft office suite especially excel and word an advantage
Timberlink is an equal opportunity employer, we encourage all applicants with the RIGHT TO WORK in Australia to apply.
If you would like to know more, or wish to apply for this role, please submit your application including your cover letter and CV to *******@timberlinkaustralia.com.au.
No agencies
