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Form of work
SalaryAbout the job:
As a customer support consultant, you will be helping new customers with post-set up care. You will be handling customer queries by phone, email and web chat, delivering outstanding customer experience at every interaction. We are looking for confident communicators who have a friendly attitude, ready to hit their revenue and customer satisfaction targets. To ensure staff coverage to help all our customers across different various regions
What will you do?
- Handle customer queries via telephone calls, email and web chat.
- Achieve your targets for customer satisfaction.
- Nurture meaningful customer relationships.
- Accurately record all information in the CRM.
- Deliver exceptional Customer Service!
What do you get in return?
- Earn bonus on top of your salary.
- Career progression opportunities - our philosophy is to promote internally.
- Collaborative company culture with regular team building events.
What do you need to apply?
- Reside on the Sunshine Coast
- Be proactive - you must be driven to succeed and hit your targets!
- Great organisation and attention to detail to manage your phone, diary and data systems.
- Excellent communication skills across all mediums.
- Resilience to bounce back from unhappy customers.
- Empathy for customers and the ability to remain calm and professional.
What would make your application stand out:
- A sound understanding of tech on Android, iOS, Windows.
- Experience using Google Suite.
- Experience using Salesforce or alternative CRM software
- Experience in hospitality, retail or contact centre work.
Why EposNow…
Epos Now is a market-leading fintech business with an international presence (71 countries and counting!). As a cloud-based payments and point of sale (POS) software provider, our passion is to help small businesses grow and thrive. In fact, our company mission is to make commerce accessible to everyone.We proudly deliver a top Customer Service experience to our customers across the world, with offices in the Australia, UK and USA. Every Epos Now employee is supported with a personalised progression plan, and we are quickly expanding our Customer Service teams to support future growth - it’s an exciting time to join us!
What are the next steps?
Interviews for this role are starting immediately. Successful candidates will have a short screening call before being invited for a face-to-face interview with a hiring manager at our Maroochydore office
