Customer Service Representative

Your Job
Koch Fertilizer is seeking an enthusiastic Customer Service Representative to provide excellent and professional Customer Service and support to our customers. You will be the first point of contact for customers and will be responsible for ensuring that all customer enquiries and complaints are handled in a timely and professional manner. The ideal candidate will have excellent verbal and written communication skills, be proficient in problem solving and have a great ability to build and foster good working relationships with customers and assist them to utilize the system to the fullest.
Our Team
You will be reporting to Operations Manager.
What You Will Do

• Providing telephone and electronic based Customer Service

• Facilitate Dispatch bookings

• First point for customer contact and issue resolution (solution driven approach)

• Assisting with key projects and system improvement

• Monitor terminal capacities and provide customer updates

• Maintain CRM database

• Involvement in Customer Communications Dispatch Updates

• Providing training to customers as required

Who You Are (Basic Qualifications)

• Excellent verbal and written communication and interpersonal skills with people at all levels

• Previous experience in similar field

• Ability to work with minimal supervision and track multiple processes.

• Computer-savvy with a working knowledge of Microsoft

• Outstanding organisational and coordination abilities

• SalesForce experience preferrable

At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.
Who We Are
As a Koch Ag & Energy Solutions company, Koch Fertilizer delivers a full line of fertilizers designed to boost crop performance and help growers reach their yields. Our team also brings logistical expertise and a wide range of invaluable services, from delivered freight and logistics capabilities to online shipment tracking.
At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.
Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.
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