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SalaryCover-More Group helps people travel safely across the globe every day. We are there at every step of a traveller's journey, to keep them safe and help them out if something goes wrong. We are committed to providing reliable, fast, flexible and bespoke services for our customers as well as the many well-known brands we partner with, such as travel agencies, airlines, banks and major sporting clubs!
As the world begins to travel again, we want to make sure we're delivering an exceptional service for our customers, and we want you to be part of that journey.
So, what's the job?
- You'll lead a developing team of Customer Service Representatives to deliver excellent customer experiences
- You'll lead your team to meet operational performance and development objectives and contribute to business growth and success
- You'll identify areas of professional development for your team members, providing mentoring and guidance to develop in their roles and to support their career development.
- You'll be the escalation point for your team, providing direction to your team members and customers to enable resolution where required
- You'll conduct call quality audits and case reviews and provide coaching sessions on areas identified for improvement
- You'll lead your team to ensure the best possible service for our customers, and keep them motivated during times of uncertainty and change
- You'll have prior experience leading a Customer Service Team in a contact centre environment
- You'll have experience leading a team through periods of growth and change, working towards delivery of the strategic vision of the business
- You'll have well-developed interpersonal and communication skills to build and maintain effective relationships with your team and stakeholders
- You'll have proven experience in building relationships with colleagues and influencing and collaborating across all levels of a business
- You'll be passionate about creating a team culture of collaboration, engagement and commitment to Customer Service
We value optimism, caring, togetherness, reliability and determination.
We have more than 1500 employees worldwide: we're a global group of digital specialists, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts and Customer Service professionals. We share a global mission to look after travellers, at every step of their journey.
Job flexibility. We understand the importance of making sure that work fits into your life, not the other way around. Our hybrid work week policy ensures our employees maintain work-life balance with the flexibility of 3 days in the office and 2 days working from home.
Career growth. We want you to continue to learn, develop and bring your ideas to the table. We want to hear what you think, and we want you to work with the business - not for the business!
Take the time you need, for you and your community. We encourage you to take the time you need, when you need it. We offer regular annual and personal leave benefits along with anniversary leave, covid leave (to get vaccinated and for when you're sick), volunteer leave and a comprehensive paid parental leave scheme.
Travel and work with us. We'll help you keep travelling in your career, oh and quite literally with free travel insurance for you and your partner. We also offer great discounts through our extensive travel partnerships…so start planning for your next trip today!
Diversity and inclusion. We respect who you are and thoroughly embrace diversity. So whatever walk of life you wander, just be you and come as you are.
Apply today and let's go great places together!
#LI-Hybr
