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SalaryOur client is an industry leader in providing personal/business finance, accounting and solutions. Based in Robina, our client is dedicated to delivering exceptional services to their valued customers. They pride themselves on commitment to quality, integrity, and customer satisfaction. With a team of 12 and continuing to grow, they are now seeking a talented and motivated individual to join the team as a Customer Service/Office Administrator.
We are looking for a detail-oriented and proactive individual to fill the role of Customer Service/Office Administrator, preferable with experience in the finance industry. The successful candidate will play a crucial role in ensuring the smooth operation of the office and delivering excellent customer service to clients.
Your responsibilities may include but not be limited to:
- Responding promptly and professionally to customer inquiries via phone, email, and in-person.
- Providing accurate information about services and assist customers with their needs, playing a liaison role between the brokers and the clients.
- Resolving customer complaints and issues in a timely and effective manner.
- Performing general office administrative tasks, maintaining and organising office files, records, and documentation.
- Coordinating office supplies and equipment maintenance.
- Collaborating with other team members to ensure a seamless customer experience.
- Assisting in special projects and tasks as needed.
In order to be considered for this position, you will have:
- Proven experience in customer service and/or office administration role, preferably within the finance industry.
- Excellent communication and interpersonal skills.
- Strong organisational and multitasking abilities.
- Proficient in Microsoft Office Suite and basic office software.
- Detail-oriented and capable of maintaining accurate records.
- Ability to work independently and as part of a team with a proactive, tenacious, positive attitude.
If you are a self-motivated individual with high integrity, and a passion for providing outstanding customer service and ensuring the efficient operation of an office, we invite you to apply for this exciting opportunity.
