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Form of workHi! And thanks for stopping by!
We’re MYOB, a business management platform designed to unleash the potential of businesses across Australia and New Zealand! As the #originalstartup, our roots are in finance and accounting software, but today we are so much more. We help our Aussie and Kiwi customers unleash their full potential, giving them the tools to Start, Survive and Succeed: all in the one place.
We’re always on the hunt for those who bring a different perspective, diversity of thought and the drive to make our culture even better. Take your career to a new dimension at MYOB.
About the Team
This is a team that needs no introduction because customers drive our world. Support, Success & Consulting Services represent the voice of our customers and are a highly collaborative conduit between Sales, Tech, Product, and Marketing, ensuring the needs of our SME & Enterprise customers are understood and reflected across the business.
About the role
As the Customer Support Content Specialist, you help make our Support and Customer Experience better. The mission? Set the standards for Support Content and write outstanding Support Content using your superpowers of writing and tech skills. This is a chance to create a positive impact on our business and our customers.
This role revolves around constructing and refining user-centric content standards and structures. It involves curating and improving an internal knowledge hub customised to meet the specific needs of our audience for timely and efficient Customer Support. Regular expert-led reviews of knowledge-base articles are key. Crafting clear, impactful help content in alignment with MYOB's voice and collaborating with internal teams to produce support-centric material are vital aspects. Additionally, applying analytics and feedback to gauge and enhance content is critical for continuous improvement.
The skills you'll need
The ideal candidate should possess 2-5 years of demonstrated expertise as a content writer in a B2B Customer Service domain, specifically within a Customer Support function. This experience should include a proven track record in crafting outstanding process and online help content.
Strong problem-solving abilities coupled with critical-thinking skills are critical, alongside an adaptable and creative writing style adept at catering to diverse audiences and contexts.
A standout collaborator, able to engage effectively across all levels, and possessing the flexibility to thrive within a fast-paced, collaborative team environment is highly desirable.
Our Culture & Benefits
Our values have stood the test of time. If you want to work and collaborate where opinions are valued, and your ideas can make a difference, come to a place where Your Work Matters.
🎯 Do your best work in a flexible work environment, right down to financial assistance to set up your home office…it’s called Flexperience, and it’s designed by you and your team!
🎯 Our partnership with Smiling Mind helps support the wellbeing of our team members and customers
🎯 Drive your own learning via conferences, in-house training, LinkedIn Learning, study assistance and a strong focus on leaders creating a learning environment
🎯 A multitude of leave options including up to an additional four weeks of purchased leave, generous parental leave, domestic violence leave, transgender leave, volunteer leave, study leave, plus more!
🎯 Communities built around ‘Wellness’, ‘Belonging’ and the ‘Planet’ where you can make a meaningful contribution
🎯 Access to best-in-class discounts and vouchers from leading retailers, and a lot more.
We are proud to be a Circle Back Initiative Employer and we commit to responding to every applicant.
MYOB are an equal opportunity employer and we champion diversity. Don’t meet every single requirement of this role? Still apply! Research tells us that that women and underrepresented groups are less likely to apply unless they meet every single requirement. At MYOB we believe that the right hire is someone who makes an addition to our culture, rather than someone who fits in and conforms to our status quo. Moving to ‘Culture Add’ means adding team members who not only value MYOBs standards and workplace culture, but also bring an aspect of diversity that positively contributes to MYOB. So, if you’re excited about this role, or about MYOB, we’d still love to hear from you!
