Customer Support Officer

Beaumont People require a Customer Support Officer to join a busy team, providing support to users of a key government portal, including internal and external people.

You’ll be working in a small team, managing and resolving incidents/requests in accordance with standard guidelines, working collaboratively in a fun and dynamic environment.

Preference will be given to those available immediately, or on short notice.
This is an initial 3-month contract hire, with a view to potential extension. The work will be a mix of onsite (2 days at Parramatta) and WFH.
   
Key Responsibilities:

• Troubleshoot and triage user and system issues via multiple channels.
• Escalate Issues for further investigation and resolution to our technical team.
• Take inbound calls, make outbound calls, respond to emails and webforms.
• Identify key issues and trends for escalation to senior management.
• Triage enquiries, complaints efficiently and assist with general advice relating to exhibitions, policy, Major Projects, triage enquiries and resolve complaints.

Candidates will need to demonstrate:

• An ability to provide high quality friendly customer service.
• The capacity to work independently as well as with a team
• Excellent verbal communication skills
• The candidate must also be able to manage their time in a structured manner.
• The successful candidate must be able to demonstrate clear writing skills.
• Escalate issues in a timely manner to ensure a positive outcome and that KPIs are met.
• A proactive attitude to team collaboration.

To request more information regarding this exciting position, please contact Phil Wilkinson via email **************@beaumontpeople.com.au or (02) 9093 4*** or  APPLY NOW . 
 
At Beaumont People, we believe a diverse workplace is a happy workplace, and we love working with organisations that feel the same way. We encourage applications from people of all different backgrounds, including Aboriginal and Torres Strait Islander peoples, people from CALD backgrounds and people with disabilities. We do not discriminate on the basis of race, religion, sexual orientation, gender identity, national origin, age, disability, marital or parental status. Should you require a reasonable accommodation to be made for your application to be assessed we would be more than happy to discuss how that can be arranged.