Customer Support Officer

About Cygnett:

Cygnett started in 2003 from a small share office in the backstreets of Melbourne, selling cases for the very first iPod in Australia. 20 years on, Cygnett is now Australia’s #1 tech tools brand, with products across categories spanning from Power Banks to Cables, Phone Cases & Screen Protectors, Wall Chargers and more.

Facts:

• We dominated the Choice list for Best Mobile Power Banks!
• The Cygnett product range is made up of over 130 tech tools
• Cygnett products can be found in over 3,000 retail outlets worldwide
• We are the naming rights sponsor of the Cygnett WNBL, one of the world’s premier women’s basketball leagues and a major partner to the Australian Opals
• We believe in giving back to our community, supporting several charities and organisations. Some recent activity includes Share the Dignity, the Brighter Lives foundation, Igniting Change, and My Room Children’s Cancer Charity.
• We have really cool Cygnett t-shirts and hoodies!

Position Overview:

Our Customer Service Support team is the main point of contact for internal and external customers. Responsible for full order management and providing customer satisfaction, they work closely with the sales and warehouse team to control and prioritise outbound orders, refunds and continue to improve our delivery in full and on time. This role will require a strong service nature and an ability to problem solve.

Key Responsibilities:

If successful in this role, we will expect to see:

• Order processing/checking for both EDI and manual orders, checking for any potential issues with EDI orders

• Management of Customer Communication & RA Inboxes

• Order/Inventory Allocation and Management

• Provide ongoing support and problem solving for customers – both external & internal e.g. sales/returns queries and missed deliveries

• Maintain SAP and Korber Data accurately - checking and updating Customer prices/price list in SAP, ensure all information provided is correct

• Maintaining communication with Freight Forwarders – POD’s, tracking details etc

• Daily communication with warehouse regarding outstanding orders

Qualifications & Capabilities:

• Min 2 years Supply Chain Customer Service experience

• Proficient in MS Office Products (Particularly Excel/Outlook)

• Experienced in ERP/WMS Software (pref: SAP B1/Korber)

• Strong understanding of customer ordering process and inventory management

• Service focussed attitude

• Ability to work as part of a team and be self driven to achieve to work outputs/ timelines

• Ability to build relationships with customers and internal teams

What we offer our talented Team:

Apart from a collaborative team who are passionate about our top-quality products, we can offer you:

• Generous staff discounts
• A great Swag Bag so you can admire how fantastic our products are
• Free cool T Shirts 😊
• An appetite for innovation
• A socially responsible business, supporting our community
• Individualised Success Plans for you to achieve your goals
• A hybrid working environment
• Bring your dog to work
• An awesome warehouse team – you will love them as much as we do!
• And more…

Want to join us? Please send your resume and a paragraph outlining something about you that we wont be able to get from your resume.

We will be reviewing applications immediately so get in quick!

Cygnett is an Equal Opportunity Employer. We believe that diversity is vital to our ability in providing our clients with the best possible solutions and welcome applications from all those with rights to work in Australia.