Customer Support - Onsite Operations

About Team Global Express

Team Global Express (TGE) is an Australian-owned transport and logistics business delivering to Australia and New Zealand. We're not only transforming our operations but striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by 2030. To learn more about our story, visit www.tgexpress.com.au

Why TGE

We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.

What we offer

• Competitive salary above industry standards
• Upskilling, training, mentoring and more to support your career development journey
• Fun and practical employee perks and discounts
• Inclusive parental leave policy that supports all parents & carers
• Peer recognition awards acknowledge when you go above and beyond

About the role

The On-Site Representative (OSR) role provides quality transport and distribution services to our customer while maximising the profitability and productivity of the business. It is also responsible for coordinating operations of the distribution fleet operating out of the customers premises and coordinating the sortation and preparation of stock to be forwarded. The role is the first point of contact for delivery partners, customer and their stakeholders for customer service or operational queries.

What you'll do

• Work closely with customers staff to develop efficiencies, meet KPI's and improve the customer client relationship
• Ensure all deliveries presented by the customer each day are allocated to suitable vehicles
• Communicate allocation plans to stakeholders where required
• Coordinate backup vehicles where required
• Manage driver performance including leave and absenteeism across the site, escalating recurring issues to management in a timely manner
• Deliver regular toolbox talks and ensure two-way communication with delivery partners
• Facilitate training and development of drivers as required
• Devise strategies to ensure service standards are met
• Ensure all deliveries are completed within the allotted timeframes each day
• Communicate any operational problems to the Operations Manager as soon as they are identified
• Respond to customer service or operational enquiries by the customer or their stakeholders quickly and effectively

What you'll bring

• Strong sense of customer service and capable of building strong functional relationships with customer, drivers and senior management
• Ability to identify the fastest route from collection to delivery location

• Detailed knowledge and understanding of compliance, procedures and safety standards
• Fleet management and capacity planning
• Ability to initiate and complete improvement projects
• Strategic thinker with good planning and communication skills

An inclusive workplace, works for everyone

We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply. Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.

Other things to note

• When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the recruitment process.
• During the recruitment process, please keep an eye on your junk emails and spam folders for updates.
• TGE is listed as one of LinkedIn's Top Companies of 2023 in Australia.

Additional Information

We believe nurturing a diverse and inclusive workplace, which celebrates different points of view and gives everyone the chance to contribute, as we build to a bigger and brighter future.

As an Equal Opportunity Employer, all qualified applicants will receive consideration for employment without regard to race, religion, gender identity or expression, sexual orientation, age, marital or disability status.

It's never been a more exciting time to join our team as we take the next step in our journey.

To find out more about us, visit https://www.tgexpress.com.au/careers

To be considered, you must be entitled to work in the specified country and be prepared to undertake pre-employment checks including a criminal history check and medical assessment.