AddressROLLER is a global software-as-a-service company designed to help businesses in the leisure and attractions industry operate more efficiently and deliver great guest experiences. ROLLER helps its customers through a full suite of venue management features, including ticketing, point-of-sale, CRM, self-serve kiosks, memberships, digital waivers, and more. We are a fast-growing global company with customers in over 30 countries and a wide array of industries like theme parks, museums, zoos, trampoline parks, water parks, aquariums, and wake parks - just to name a few!
At the heart of ROLLER is our team - which consists of 140+ highly energetic, driven, intelligent, and humble professionals, all contributing to help build a great and enduring business. We truly believe that the sky's the limit for us, and we are well on our way toward becoming a global success story. But most of all, we love what we do, and we are looking for like-minded people to join us on this amazing journey!
About the Role
We are on the hunt for a Delivery Manager to join our high-performing team to manage the delivery of our product roadmap.
You are someone who has a passion for our business and customers, coordinating the development and release of features and fixes. Your strong communication skills allow you to collaborate with key stakeholders in coordinating Go To Market activities as well as creating a best-in-class experience to achieve our business goals.
Whilst we enjoy all the benefits of working flexibly at ROLLER, this role is required to be based in Melbourne.
What You'll Do
- Work closely with squad leads and teach teams to plan and estimate upcoming features and delivery timelines
- Manage resource and capacity, ensuring work is allocated to all team members
- Ensure all features progress according to plan, meeting the Definition of Ready and Definition of Done
- Proactively identify and communicate issues as they occur, providing full transparency of the impact on delivery and roadmap
- Manage scheduling of product releases, coordinating across teams to manage interdependencies and risks and completing release communications
- Coordinate across teams to plan Go To Market activities, ensuring accurate and timely customer communications and education material
- Champion the quality control process, ensuring products consistently meet and exceed customer expectations
- Manage the operational support and bug remediation process to ensure the stability and continuous growth of the platform
- Continuously review data, tools and processes to identify areas of improvement, and ensure the team is always fully supported to be able to achieve the set outcomes
- You’ve been there and done that and will bring 4+ years of experience managing delivery in a fast-paced environment
- You will ideally come from a Digital or software development background
- You will have excellent JIRA and Confluence skills
- You are a passionate self-starter who thrives in a fast-paced environment
- Your adaptable personality will allow you to be comfortable with ambiguity partnered with your high emotional intelligence allowing you to build strong working relationships across a diverse stakeholder group
- You are a natural problem solver who can operate under pressure and knows when to hustle!
- Your superior time management skills and commitment to timelines allow you to manage multiple deadlines and priorities
- You'll get to work on a category-leading product that customers love in a fun, high-growth industry! Check our Capterra and G2 reviews.
- 4 ROLLER Recharge days per year (that is 4 additional days of leave that we all take off together as a team to rest and recuperate)
- Engage in our 'Vibe Tribe' - led by our team members; you can contribute to company-wide initiatives directly. Regular events and social activities, fundraising & cause-related campaigns...you name it. We're willing to make it happen!
- Team Member Assistance Program to proactively support our team's health and wellbeing - access to coaching, education modules, weekly webinars, and more.
- 16 weeks paid Parental Leave for primary carers and 4 weeks paid Parental Leave for secondary carers.
- Work with a driven, fun, and switched-on team that likes to raise the bar in all we do!
- Individual learning & development budget plus genuine career growth opportunities as we continue to expand!
- Initial call with our Talent Acquisition Manager
You'll have an initial call with our Talent Acquisition Manager to chat through some of your experience to date, salary expectations and you can check off any initial questions you might have. - Interview with the Director of Product
You'll get to meet with the Director of Product to learn more about the role & ROLLER whilst also talking through your experience in more detail. - Loop Interviews
This is where you will get to meet our wider ROLLER team to do a 'vibe check' on us to make sure our culture & vibe meet what you are looking for! - Offer
If all lights are green and the fit feel right, we'll conduct reference checks and you'll receive an offer to join!
