Dental Treatment Coordinator/ Sales Manager

To help ensure that BCD doubles our Sales turnover by the end of 2024
 

Job Description:

We are seeking a dynamic and results-driven DENTAL TREATMENT MANAGER (Dental Sales Manager) to join our team.

As the Dental Sales Manager, you will be responsible for:

Lead generation from cold and warm leads (external and internal patient base) to fill the PS consultation books

CONVERTING leads into full dental renovation packages during the Sales consultation

ENSURING a seamless Journey for patients from onboarding to offboarding and subscription model

FOLLOWING up on anyone who has not converted with effective Retargeting

COACHING team to ensure they are effectively nurturing LEADS

Key Responsibilities:

Lead Generation and Nurturing:

• Identify and generate leads through cold calling and converting warm leads into dental clinic visits.
• Implement tracking systems to monitor lead progress, ensuring no opportunities are lost.
• Develop and execute email/sms B-B campaigns to provide value and nurture leads into sale consultations.
• Ensuring that the team understand how to convert warm leads in the clinic into PS consultations

Patient Record Management:

• Ensure comprehensive records, including photos and medical history, are maintained for all patients.
• Streamline processes to guarantee easy access and organization of patient information.

Sales Presentation:

• Utilize the 4Ps format to sell treatment plans with a compassionate and customer-centric approach.
• Effectively communicate the benefits of dental renovation packages to potential patients.

Sales Tracking and Retargeting:

• Create and maintain a system to track all sales and potential sales through the pipeline.
• Implement nurturing and retargeting strategies for warmer leads to maximize conversion opportunities.

Patient Onboarding and Follow-up:

• Develop in-depth itineraries for patients to ensure a smooth and hassle-free experience.
• Provide concierge touch-ins throughout the patient journey, enhancing customer satisfaction.

Ongoing Maintenance Programs:

• Effectively offboard patients, selling them into ongoing maintenance subscription programs.
• Develop strategies to promote and retain patients in subscription programs.
• Develop referral programs

Scorecard 

1. Lead Conversion Rate:
   • Measure the percentage of leads successfully converted into sale consultations.
2. Sales Conversion Rate:
   • Track the percentage of sale consultations that result in the sale of dental renovation packages.
3. Retention Rate in Maintenance Programs:
   • Monitor the number of patients enrolled in ongoing maintenance subscription programs and their retention rate.
4. Customer Satisfaction Score (CSAT):
   • Gather feedback from patients to evaluate their satisfaction with the entire process, from consultation to ongoing maintenance.
5. Sales Pipeline Velocity:
   • Measure the time it takes for leads to move through the sales pipeline, from initial contact to conversion.
6. Patient Satisfaction scores of 4.8 stars out of 5 minimum
7. Team satisfaction scores

This role demands a proactive individual with exceptional communication and organizational skills, capable of delivering outstanding customer experiences and contributing to the growth of our Movement.

REQUIREMENTS TO APPLY:

As a leader inside of our organisation, these skills are what we need from you -

• Excellent communication skills - both verbal and written, articulate and clear and concise
• Impeccable charisma and an ability to communicate honestly and tactfully with all levels of a team
• Organisation and planning - plans, schedules and budgets in an efficient productive manner. Focuses on key priorities
• Follows through on commitments - lives up to verbal and written agreements regardless of personal cost
• Intelligence - learns quickly, able to strategise and absorb new information
• High standards - expects personal performance and team performance to be the best
• Can embrace change and can pivot quickly to manage the task at hand
• Persuasion - able to move people swiftly into action
• Proactivity: acts without being told what to do. Creates new ideas and strategies
• Enthusiasm - has a can do attitude
• Openness to criticism and new idea
• Ability to develop and motivate the team to improve their performance
• You value your health so much that you keep yourself in optimum shape
• You have NINJA IT skills (or are a very fast learner)
   
•  
• WHAT’S IN IT FOR YOU?

You’ll have the opportunity to:

• Earn the highest rates ever for a TREATMENT PLAN COORDINATOR/ SALES MANAGER but more importantly have amazing Work -Life balance
• Have Continual training, support and masterminding with other fellow A playing clinicians who practice just like you
• Actualise your own world class ideas into the practice
• Be surrounded by A playing support staff to help you hit your Outcomes
• Be supported in your mission by our marketing and strategy team

WHAT TO DO NEXT:

Here’s what to do next…

1. Write us a PERSONAL COVER LETTER  with this application that

showcases YOU.

1. Fill in the following Questionnaire about yourself:

https://whiteforms.typeform.com/txplanmanager

and attach a 2-5 min Video telling us about your superpowers.

PLEASE ALSO APPLY THROUGH SEEK AS USUAL

and Email the rest to: ****@beaconcovedental.com.au

•  
  • Only candidates who fit will be invited to schedule for the next stage:*

30min of Momentum Zoom interview.

If you haven’t been contacted after 10 days of submitting your application, unfortunately, you haven’t been successful.