Desktop Investigations Officer

Suncorp Group have an opportunity for a Desktop Investigations Officer to support the Personal Injury claims business on the delivery of intelligence gathering to support claims management and investigations. Key aspects of the role include conducting effective research to report on valuable information for Personal Injury claims and completes assigned Desktop Investigations, including evidence collection, review, and reporting.
This is a 16-month secondment.
What you'll do

• Conduct investigative information searches utilising a variety of databases for various customers in Claims.
• Reviews the stakeholders requests and conducts a comprehensive and cost-effective searches to provide the data.
• Verifies the accuracy of the data and prepares investigative search findings for the stakeholder and assists in interpreting the results.
• Act as liaison to Personal Injury Claims in the investigation of any claims involving the use of social media
• Develop a range of investigative and intelligence outputs, providing insight into relevant Personal Injury Claims whilst supporting intelligence and investigation outcomes
• Maintain intelligence holdings to ensure accurate decision making and investigative action
• Deliver intelligence rich information to support decision making across Personal Injury Claims
• Proactively seek access to information systems and/or intelligence sources that aids informed claims handling strategies
• Support datamining for Personal Injury Claims related requests for information, as appropriate
• Support Intelligence Analysts and Senior Investigation Advisors to identify and apply tactical, operational and strategic responses to support fraud risk mitigation strategies in Personal Injury

What you'll bring

• Proven expertise in fraud intelligence would be preferred
• Experience undertaking investigations utilising public databases, social media, and open source intelligence would be desirable
• Demonstrated critical thinking skills when collating information
• Strong customer service ethos and ability to meet expectations of both external and internal customers from an intelligence support, information management and analysis support perspective
• Clear understanding or ability to acquire a clear understanding of relevant Personal Injury Claims legislation and regulations
• Ability to contribute as a member of a team by working collaboratively with others to achieve organisational goals, with objectivity and impartiality
• Proven skill in information collection and collation in a fast-paced environment
• Understanding of intelligence processes and procedures.
• Competent in the use of IT systems and software, with demonstrated ability to use Microsoft Word, Excel & PowerPoint, and Adobe.
• A sound understanding of various social media platforms and social media trends would also be an advantage

What we can offer you
Suncorp's employee benefits are designed to support, empower and reward our people. Some of our benefits include:

• Flexible ways of working: We embrace a hybrid working model, meaning employees can balance their time between working in the office and from home. We also provide a minimum of two days paid flexible leave (and up to four days after three years of service).
• Industry-leading parental leave: All permanent full-time and part-time employees who are primary carers are offered 20 weeks parental leave. Secondary carers are offered four weeks paid leave, with the option to nominate between being primary and secondary carer.
• Purchase additional leave: Maybe you need to take some additional leave? Our people have the option to purchase additional annual leave where required.
• Employee discounts: We also offer discounts across our brands and various products including Suncorp Bank, Suncorp Insurance, AAMI, Shannons, Apia and GIO.
• Study support: We encourage external learning and offer study support to eligible employees, so you can continue to broaden your career opportunities while you work.
• Parental Leave: All permanent employees who are primary carers are offered 20 weeks parental leave.
• Wellness: We offer a wide range of initiatives to promote our employees' health and financial wellbeing. This includes discounts on major brand health insurance, as well as discounted gym membership plans for our people.

It's worth noting that specific benefits may vary depending on the role, level, and location of the employee. For more on our employee benefits,
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At Suncorp, we are committed to building futures and protecting what matters. We value the unique experiences, insights and diverse workforce that benefits our people, our business, and our customers. We'd love to see your application and speak with you even if you do not match the above mentioned.