Director - Enterprise And Service Management

Queensland Fire and Emergency ServicesOne QFES. Many Services, Many Capabilities, Many PartnersStatus Permanent Flexible Full-time

Classification

SO

Salary: $155,548.00 - $162,751.00 per annum

Division

Strategy & Corporate Services

Region/Directorate

INFO TECHNOLOGY

Work Unit

INFORMATION & TECHNOLOGY

Location:

Albion 4010

Closing Date

Midnight 28 March 2024

Reference No

QLD_QFES_19634_24

Current QFES employees and volunteers must apply via their internal careers site

About Us

As a department our purpose is to help the community to prevent, prepare for, respond to and recover from the impact of fire and emergency events.

Queensland Fire and Emergency Services (QFES) is the primary provider of fire, rescue and emergency management programs and services throughout Queensland. The department encompasses the Fire and Rescue Service, disaster management services, the Rural Fire Service and the State Emergency Service, and also supports other volunteer groups providing emergency response to Queenslanders.

Purpose of the role

Enterprise Solutions and Services is responsible for the management and delivery of enterprise business systems, business platforms, data and integration systems, and information management that ensure QFES systems, information, solutions and platforms are designed and managed to meet the departments IT vision and strategy within the areas of responsibility.

Reporting to the Executive Director, Information and Technology you will provide leadership and direction through all functions of the branch, including managing human resource, financial and budget, planning and program management, and reporting. You will be responsible for leading and managing the planning, development, and implementation of a centralised, enterprise-level technology service delivery for ICT solutions and applications that maximise customer satisfaction and operational efficiencies.

Key requirements

Highly Desirable Requirements

• Degree in computer science, information systems or a related field.
• Proven experience in managing enterprise project delivery and application enhancements including stakeholder management and portfolio funding.
• Strong knowledge of application and SaaS domain high level architecture, with expertise is designing scalable and secure solutions and services.
• Relevant certifications in ITIL (preferably V40, TOGAF, UCD or Prince2Agile.
• Solid analytical skills and problem-solving abilities, with a track record of driving successful customer centric outcomes in complex environments.

Your key accountabilitiesResponsibilitiesYour part in the ongoing success of our department, in supporting frontline services will see you responsible for a variety of work, including, but not limited to:

• Lead and manage the provision of a centralised, enterprise-level technology service delivery to ensure all technical aspects of resource planning, business intelligence and analytics technologies support the department’s strategic and operational objectives.
• Drive the implementation of effective solution delivery, including projects and enhancements, domain architecture and the enterprise solutions roadmap to ensure IT needs are addressed and solutions meet organisational requirements.
• Provide strategic advice to senior executives in the development and execution of plans for optimising the enterprise application/service portfolio, to support effective decision-making and alignment with operational business needs and objectives,
• Define and maintain high-level domain architecture frameworks and principles to guide the enablement and integration of enterprise solutions.
• Identify and mitigate risks, issues and dependencies related to enterprise applications, implementing proactive measures or provision of continuous improvement strategies to ensure smooth operation throughout the application lifecycle.
• Research and analyse emerging technologies, industry trends and best practices to drive continuous improvement and innovation within the application/services space.
• Develop, maintain and report on a pragmatic suite of application and service-related metrics and key performance indicators to enable key stakeholders to efficiently manage solutions architecture and information.
• Manage human, financial and physical resources ensuring client service and performance management and drive a culture of accountability and fairness that encourages and enables teams and individual staff to meet challenges, develop skills and achieve results.

CapabilitiesRoleTo determine your suitability for the role, you will be assessed on the following Leadership Competencies for Queensland behavioural profiles that link to the “key accountabilities” for this role:

Leadership Competency Stream – Program Leader (leading teams and/or projects)

Vision

• Leads strategically
• Leads change in complex environments

Results

• Builds enduring relationships
• Drives accountability and outcomes

Accountability

• Fosters healthy and inclusive workplaces
• Demonstrates sound governance

Once you join us we will want you to exemplify the QFES core values:

• Respect
• Integrity
• Trust
• Courage
• Loyalty

Want more information? Please contact Kim Ritchie, Director - Eden Ritchie Recruitment on phone 0412 156 *** or email ***@edenritchie.com.au.

You can also visit our website to find out more about our organisation.

You can also refer to the PS Senior Officers - Employment Conditions for additional information.

How To Apply

Please refer to the QFES Public Service Application Guide [All PS Classifications/Streams and Senior Officer] for information on how to apply for this role.