Director - Frontline Solutions And Service Management

About us
As a department our purpose is to help the community to prevent, prepare for, respond to and recover from the impact of fire and emergency events.
Queensland Fire and Emergency Services (QFES) is the primary provider of fire, rescue and emergency management programs and Services throughout Queensland. The department encompasses the Fire and Rescue Service, disaster management services, the Rural Fire Service and the State Emergency Service, and also supports other volunteer groups providing emergency response to Queenslanders.
Purpose of the role
Frontline Solutions and Services is responsible for the management and delivery of frontline business Solutions and systems which directly support the Fire and Rescue Service, State Operations and Rural Fire Service. The purpose of this role is to ensure tht Solutions and platforms are designed and managed to meet the departments IT vision and strategy within the areas of responsibility.
Reporting to the Executive Director, Information and Technology you will provide leadership and direction through all functions of the branch, including managing human resource, financial and budget, planning and program management, and reporting. You will be responsible for leading and managing the planning, development, and implementation of a centralised, enterprise-level technology service delivery for ICT Solutions and applications that maximise customer satisfaction and operational efficiencies.
Key requirements
Highly desirable requirements
* Degree in computer science, information systems or a related field.
* Proven experience in managing enterprise project delivery and application enhancements including stakeholder management and portfolio funding.
* Strong knowledge of application and SaaS domain high level architecture, with expertise is designing scalable and secure Solutions and Services.
* Relevant certifications in ITIL (preferably V40, TOGAF, UCD or Prince2Agile.
* Solid analytical skills and problem-solving abilities, with a track record of driving successful customer centric outcomes in complex environments.
Your key accountabilities
Your part in the ongoing success of our department, in supporting frontline services will see you responsible for a variety of work, including, but not limited to:
* Lead and manage the provision of frontline services and solutions that deliver,integrated enterprise-level technology service delivery to ensure all technical aspects of frontline systems support the department's strategic and operational objectives.
* Drive the implementation of effective solution delivery, including projects and enhancements, domain architecture and the enterprise solutions roadmap to ensure IT needs are addressed and solutions meet organisational requirements.
* Provide strategic advice to senior executives in the development and execution of plans for optimising the frontline application/service portfolio, to support effective decision-making and alignment with operational business needs and objectives,
* Define and maintain high-level domain architecture frameworks and principles to guide the enablement and integration of Frontline Solutions across the enterprise to support a seamless and integrated service and solution environment.
* Identify and mitigate risks, issues and dependencies related to frontline applications, implementing proactive measures or provision of continuous improvement strategies to ensure smooth operation throughout the application lifecycle.
* Research and analysise emerging technologies, industry trends and best practices to drive continuous improvement and innovation within the application/services space.
* Develop, maintain and report on a pragmatic suite of application and Service-related metrics and key performance indicators to enable key stakeholders to efficiently manage solutions architecuture and information.
* Manage human, financial and physical resources ensuring client service and performance management and drive a culture of accountability and fairness that encourages and enables teams and individual staff to meet challenges, develop skills and achieve results.
Capabilities
To determine your suitability for the role, you will be assessed on the following Leadership Competencies for Queensland behavioural profiles that link to the "key accountabilities" for this role:
Leadership Competency Stream - Program Leader (leading teams and/or projects)
Vision
* Leads strategically
* Leads change in complex environments
Results
* Builds enduring relationships
* Drives accountability and outcomes
Accountability
* Fosters healthy and inclusive workplaces
* Demonstrates sound governance
Once you join us we will want you to exemplify the QFES core values:
* Respect
* Integrity
* Trust
* Courage
* Loyalty