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Form of workAbout Brand Collective:
Brand Collective is one of Australia's most prominent apparel, footwear & sport groups, operating our omnichannel offer across 300+ stores with over 3,000 team members, a comprehensive online business and an extensive wholesale network. Our portfolio ranges from iconic heritage to timeless contemporary, from street culture to considered craftsmanship, and from private label to international luxury fashion brands. We bring brands to life!
The opportunity:
An exciting opportunity for a passionate and motivated Ecommerce Coordinator is now available, located in our brand-new office space in Alexandria, Sydney. Working closely with the Ecommerce Manager, the Ecommerce Coordinator will be responsible for trading the Shoes & Sox and Shoe Warehouse websites and marketplace channels.
The role is responsible for supporting the Ecommerce Manager in delivering the brands’ digital, marketing and retail strategies whilst ensuring customers are offered a first-class digital experience. This newly created role is the perfect opportunity for a passionate Ecommerce and Digital Operator whose looking for an opportunity to grow their career and be exposed to a wealth of new and emerging technologies.
Key duties and responsibilities:
Your primary responsibilities include, but are not limited to:
- Loading and enriching products on the respective brand websites.
- Coordination of the website uploads, campaigns, promotions, and new product releases.
- Product and search merchandising campaigns to drive conversions.
- Supporting the testing and rollout of new website features.
- Coordinate all product information and imagery on marketplaces.
- Configure and execute brand email marketing campaigns.
- Supporting with the setup and execution of email automations, customer segmentation and signup forms.
- Supporting the creation of weekly trade and other regular brand reports.
- Analyse customer behaviour and other key metrics.
- Liaise with Customer Care to ensure orders are being fulfilled within SLAs.
- Collaborate with Marketing teams to ensure marketing and communications activity aligns across all consumer touchpoints.
- Work with the Ecommerce Manager to drive enhanced onsite experience for customers
The skills and experience you offer us:
- Minimum of 1 years’ experience operating an e-commerce business or marketplace channel.
- Tertiary education in communications or IT preferred, but not essential
- Strong Excel skills are a must.
- CMS Experience (preferably Shopify).
- Previous experience working with an ERP is desired, not essential.
- A background in fashion or retail is highly desired.
- Understanding of web design and UX standards.
- Understands how content management, order management, ecommerce, and other retail technology platforms operate.
- Foundational understanding of product development, supply chain and IT.
- The ability to work in a high-pressure and fast-paced environment whilst maintaining composure.
- Understanding of digital marketing and the social media.
- Stakeholder management skills.
- Data analysis and reporting skills.
- Excellent time management, planning, and prioritisation skills.
The perks we offer you:
- Pet friendly workspace - yes, you can bring your dog to work!
- Generous discounts for you and your family across Brand Collective's stable of brands! That’s 50% off Reebok, Superdry, Hush Puppies, Clarks, Elka Collective and many more
- Invitations to epic sample sales
- Paid parental leave, volunteer leave, purchased leave program (ability to purchase an additional two weeks of leave per year, based on eligibility)
- Novated Leasing
- Reward and recognition program as well as generous service awards
- Recruitment referral incentives for permanent positions
- Learning and development – we want you to grow and get the most out of your role!
- Employee Assistance Program with free access to Mental Health Professionals for when times are tough
At Brand Collective our customers come from all walks of life, and so do we! We value diversity and inclusion in all forms, thus hire based on capability and performance. If you feel like your skills align with the role and company culture, apply with your current CV and Cover Letter. For bonus points, tell us why this role excites you in an optional video cover letter.
Brand Collective is officially recognised as a Great Place to Work!
