El1 Business Improvement

Currently, there are around 4.3 million Australians with a disability. The National Disability Insurance Agency (NDIA) implements the National Disability Insurance Scheme (NDIS), which is one of the biggest social reforms in the country since Medicare. As an Agency, we support more than 600,000 participants with a significant and permanent disability, and the families and carers of those living with disability. For many Australians, this will be the first time they receive the disability support they need. The NDIA is designed to enhance the quality of life and increase economic and social participation for people with disability and will mean a peace of mind for every Australian.

The Enabling Services, Transformation and Improvement Branch is seeking an EL1 Assistant Director Business Improvement to join a newly created team responsible for improving the systems, processes, and delivery of enabling services within the Agency to deliver a better staff experience by prioritising continuous improvement, efficiency, and service quality.

The Branch will develop and implement tools and technology to analyse and design the service value in organisational design, enterprise architecture, and performance efficiencies in business areas across the Enabling Services Group in alignment with strategy. The Branch will support implementation of improvements through change management methodologies and introduce desktop technology productivity applications to improve ways of working.

The EL1 Assistant Director Business Improvement role offers an opportunity to develop skills and experience, working with multidisciplinary teams across the Branch and Agency.

You will play a key leadership role where your responsibilities include but are not limited to:

• Assisting in leading multiple Business Improvement engagements that transition business experiences to their desired future states.
• Ensuring that project quality management meets required standards, deliverables are fit for purpose, and client needs are met.
• Driving operating model maturity, process uplift, and transformation in end-to-end business outcomes.
• Applying improvement frameworks to drive better business outcomes.
• Providing change management support to embed business area transformations and improvements.
• Drafting written materials, including business cases, plans, briefs, performance and status reports, and corporate documentation for review.
• Tailoring and developing initiatives that directly enhance the operational efficiency of their respective business areas.
• Leading the development of strategic communications and engagement plans, writing and presenting content such as executive briefs, talking points, presentations, and staff notices.

We are looking for team members who thrive working in a team, have a willingness to learn, are organised and driven, and can work in a fast-paced environment. You will demonstrate a high level of attention to detail and have the ability to make decisions while working independently and proactively. Excellent communication and interpersonal skills to build and maintain relationships with stakeholders are critical to success in this role. Additionally, you have a passion for, and preferably experience in: Continuous Improvement, Operational Development Technology, Customer Experience or Transformation.

We work as one team. We are accepting, diverse and driven. We take a shared approach to making progress. We welcome and support each other and encourage different ideas, insights and opinions. We empower and enable each other to be our best. We collaborate, connect and work together to create a workplace that makes us proud. And while we're based far and wide across the country, we make sure nobody feels they are out on their own.

• You will work for a socially inclusive and culturally diverse workplace, that is making a meaningful impact to the lives of more than 600,000 Australians.
• Access to higher superannuation and above market leave entitlements
• Competitive remuneration and working conditions that support a positive work life balance
• Access to ongoing professional development and learning

While this role is ideally performed from ACT - Deakin, QLD – Brisbane, VIC – Geelong, remote working arrangements may be considered. We intend to fill this role in an ongoing capacity, however non-ongoing roles up to 12 months with the possibility of extension up to 2 years may be offered.

Successful candidates will be required to undergo a pre-employment National Police History check, Worker Screening check and/or Working with Children Check (where required) and provide evidence of Australian Citizenship.

Applications for this role close 9 June 2024 at 11:30pm AEST.

If you have any role-specific questions, please contact Russell Healy by email *************@ndis.gov.au. 

With the exception of personal details, applications can NOT be edited or updated once submitted for consideration. Please make sure you are completely satisfied with your entire application before submitting.

NDIA is committed to supporting an inclusive and diverse workforce and welcomes and encourages applications from People with Disability (PwD), First Nations peoples, LGBTIQA+ people, people from Culturally and Linguistically Diverse backgrounds, Mature age workers, as well as young workers and supporting an inter-generational workforce and supporting gender equity and families. NDIA will provide reasonable adjustments for candidates to participate equitably in the recruitment process and discuss workplace adjustments to fulfil the inherent requirements of the role.

RecruitAbility applies to this position: The RecruitAbility scheme supports people with disability applying for jobs in the Australian Public Service (APS) by giving you a better opportunity to put forward your skills and experience during the selection process.

The health and safety of workers, Participants and other visitors in our offices is our highest priority. Some roles within the National Disability Insurance Agency are covered by government Health Orders or Directives that require mandatory vaccinations.