El2 Director Program

Australian Citizens residing in Australia only respond.

• Contract start 01 October 2023 to 12 months, 24 months extensions.
• Australian Citizen, Clearance, ACT, QLD, SA, VIC

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Services Australia is seeking to identify suitable Candidates to perform the role of Program,
Project and Scrum Masters from junior levels to expert and manager levels to help the
agency monitor project schedules and budgets, prepare progress reports, and liaise with key
stakeholders.
Program Officers provide high-level procedural, administrative and operational support to a
work area aiding the delivery of the agencys programs. They contribute to strategic planning
and policy development and to changes in workplace practices and business improvement
strategies. Program Officers also liaise with internal and external stakeholders and provide
advice to ensure the consistent delivery of program services.
Project Officers support the delivery of the agencys projects. They play a role in managing
straightforward projects, developing, and maintaining relationships with internal and external
stakeholders and provide specialist advice to ensure the consistent delivery of project
outputs.
Scrum Masters enable teams to self-organise, self-manage, and deliver, using agile values,
principles, and practices. They guide teams towards structuring and managing their own
work to meet their stated objectives. Scrum Masters help to balance the work of the team in
the context of competing priorities, including contributing to planning, changes in workplace
practices and business improvement strategies. They support Product Owners to ensure
there is an appropriate backlog of prioritised work items based on the overall strategy and
overarching business objectives.
The level of Security Clearance required for a Role will be confirmed at the time of Contract.
Job Title Director Program
APS Equivalent Level EL2
Main Duties
lead, manage and deliver programs administered by the agency and
report on program performance to ensure ongoing program
effectiveness
lead the implementation of operational, policy, procedural and
customer service initiatives as they relate to service delivery programs
and related change initiatives
lead and manage program staff and oversee the management of
performance, attendance and health and well-being
negotiate, engage and manage relationships with internal and external
stakeholders to deliver program services, build service delivery
capability and promote the agencys services
attend interagency meetings and forums to obtain and share
information
represent and negotiate on behalf of the agency to advance the
agency's interests at external, cross-agency, inter-jurisdictional and
other forums
provide specialist advice, procedural guidance and interpretation to
staff, including strategic advice and operational intelligence to the
Executive where appropriate
develop and implement work area plans to meet demands and
respond to change, providing strategic direction for work area and
allocating resources
work with senior leadership to engage key stakeholders and establish
and build collaborative relationships with government and nongovernment sectors
build strong relationships with the agencys program branches and
key agencies at all tiers of government to support the efficient delivery
of government services
manage program budgets, staffing resources and associated
corporate reporting
identify and monitor risks, develop mitigation strategies and escalate
issues as appropriate
manage and oversee policy review including the development of new
policies and guidelines
oversee and prepare a range of written material including business
cases, reports, executive briefs and corporate documentation
support innovation and manage and lead change
Skills for the Information Age (SFIA) required:
Performance management PEMT - Level 6
Project management PRMG - Level 5
Portfolio, programme and project support PROF - Level 4
Quality management QUMG - Level 6
Ability to:
apply sound strategic thinking and evaluation skills to assess
organisational impacts, risks and benefits within the broader
environment
research, analyse and solve problems using appropriate judgement
demonstrate high-level interpersonal and communication skills, and
engage with all stakeholders effectively and sensitively in both written
and verbal formats
understand the audience and context, anticipate responses and
effectively tailor communication and communication styles
manage positive relations with customers and key stakeholders and
respond to changes in needs and expectations
demonstrate personal resilience and apply well-developed influencing,
negotiation, conflict resolution and mediation skills
manage change and support others through the process
demonstrate high level business acumen and represent the agency in
external stakeholder forums
demonstrate highly developed strategic planning skills to determine
work priorities and deliver business outcomes
Every application requires to address selection criteria as part of application submission.(summary)
Please complete the below forms.