Events Supervisors

• Casual positions (includes daytime, evening, and weekend shifts)
• Enterprises; Finance and Corporate Services Department
• Reports to the Venue Operations Manager

The Museum of Contemporary Art Australia (MCA) is Australia’s only public museum dedicated to contemporary art. 

The MCA presents, collects and engages with the art of now.

Guided by the principles of belonging, connection and influence, we aim to be the defining platform for contemporary art and ideas in Australia and beyond.

Located on Sydney Harbour at Tallawoladah, a home to stories, art and culture for over 65,000 years, the MCA contributes to the continuity of culture on our site. 

We connect the widest possible public to contemporary art through our Collection, exhibitions, events, creative learning and access programs.

Our evolving Collection of over 4,500 artworks is the only public collection in Australia dedicated to the work of living artists, with over a third represented by Aboriginal and Torres Strait Islander artists.

As an independent, not-for-profit organisation, the MCA raises over 80% of its revenue each year through donations and commercial activities to deliver its artistic and engagement programs.

Located at the edge of Sydney Harbour at one of the world’s most spectacular waterfronts, the MCA offers a range of distinct spaces for events of all occasions.

Hosting an event at the MCA helps us sustain our exhibitions, programs, and community outreach initiatives that connect people to contemporary art in Australia and the world.

For more information on our Venues, please visit the website. 

Event Supervisors report to the Venue Operations Manager and are responsible for the smooth and efficient running of the operational side of commercial, private & internal events across the MCA Venues on the event day. 

The role ensures that client and vendor needs are met, with the highest level of customer service and attention to detail, while representing the MCA to the highest standard & ensuring MCA policies and procedures are adhered to. 

As an Event Supervisor your main objective is to ensure successful delivery of the event from end to end whilst providing excellent customer service to venue hire clients, their suppliers, and guests.

• The key point of contact for venues clients and internal event owners, on the event day, providing a high standard of customer service.
• Review event orders to ensure a sound knowledge of each event at the start of each shift, with responsibility to oversee the delivery of the full event process from set-up, through to service and pack down. Liaising with internal and external suppliers and delivery partners to ensure smooth and successful event operations.
• Lead & direct venue suppliers including Security & Cleaners. 
• Set up & test standard AV requirements of the event including welcome screen, microphone, music & internal lighting.
• Assist with placement of internal inclusions such as cocktail tables, easel and stools and provide other bump-in/out assistance where appropriate.
• Provide detailed post event reporting including any venue damage, or lost property. 
• Understand risk assessments within their own workplace and ensure the reporting of any new risks or hazards to the Event Operations Manager. As well as ensuring appropriate reporting in cases of incidents, near misses or accidents in a timely and accurate manner to appropriate line manager in your Event Report.
• Undertake the necessary administration tasks.
• Ability to proactively problem solve client & guest issues during the event if they arise.
• Provide feedback and ideas to the Event Operations Manager & Head of Venues to drive improvements in the overall venues product and operational systems.
• Flexibility with position description & may be called on to assist other departments or perform tasks outside of your usual duties to support the MCA general operations.
• Provide the care and safety of artworks and visitors.
• Remain in compliance with all training and safe working procedures for their work activities within one’s job role.

Essential criteria

Applicants must be able to demonstrate they have:

• min 2+ years in the Hospitality or Event Industry with experience in a supervisor role;
• can work autonomously resolving complex client issues without supervision;
• excellent communication skills, both written and verbal;
• proficient in Microsoft Office and Outlook;
• always punctual and considerate of fellow work colleagues;
• having a flexible attitude with changing rosters and the ability to work a variety of hours including weekends, evenings and early mornings;
• a positive and “can do” attitude towards work and work colleagues;
• always focussed on providing excellent customer service;
• ability to manage multiple teams;
• hold and maintain a valid RSA.

Desirable criteria

It would be good if applicants have:

• First Aid Certificate; 
• interest in contemporary art and/or the cultural sector

General requirements of all MCA employees

We require that all our employees: 

• demonstrate support for innovation and for organisational changes required to ensure the MCA accomplishes its strategic aim and objectives
• work cooperatively with others to produce innovative solutions and recognise the merits of diverse perspectives and the ideas of others
• demonstrate commitment to, and knowledge of, the principles and application of equal employment opportunities and anti-discrimination legislation in the workplace 
• work in accordance with the principles of equity, access and fairness; respect and follow Safety work practices and procedures; work with due care and consideration to safeguard your own health and safety and the health and safety of others. 

This is a casual position working alongside other Events Supervisors and reporting to the Venue Operations Manager. As this role works within the MCA’s events program and due to its operational nature, flexibility will be required in relation to duties and working hours (there may be some short notice shifts/shift changes). Most shifts will be rostered on evenings and weekends, and availability is subject to business needs and requirements. 

 Casual hourly rates include:

• Base Hourly Rate which includes casual loading (Monday to Saturday):  $42.26
• Sunday Rate and Public Holiday rates apply
• Overtime rates
• Casual loading paid for overtime
• Meal allowance for shifts 10 hours +
• superannuation: 11% super payments (in accordance with the Superannuation Guarantee (Administration) Act 1992).

We ask that you please do not apply directly via Seek; to complete your application follow the directions below. 

Shortlisting for interviews will be based on applicants meeting the essential criteria listed in the position description. 

Please share with us the following documents as part of your application: 

• cover letter – responding to the selection criteria
• CV
• contact details of two referees.

Please email the application to ***************@mca.com.au. 

Closing date

Monday 25 March, 9am. 

The MCA encourages applications from Aboriginal and Torres Strait Islander people, people with disability, and people from diverse cultures. The MCA acknowledges the enormous contribution Aboriginal and Torres Strait Islander artists, staff, educators, arts professionals, and guests have made to the fabric of the museum since its inception. Contemporary Aboriginal and Torres Strait Islander art practice has long been central to MCA collection and exhibition programs. 

The MCA is committed to equal opportunity and diversity. The MCA promotes a work environment that is free from discrimination and harassment, and where individuals are treated with fairness, equality, and dignity. Find out more about the MCA.