Executive Assistant - Superannuation Services

Mercer is seeking candidates for the following position based in the Melbourne office:

Executive Assistant - Superannuation Services

What can you expect?

• This role supports the Chief Executive Officer, Superannuation Services. This role will be critical in supporting the leadership team drive efficiency through the implementation of robust administrative and information management processes.
• Key day to day responsibilities will include email and calendar management, travel coordination, expense management, minute taking and paper coordination for leadership meetings, including creation and formatting of agendas and presentations.

What is in it for you?

At Mercer, we recognise that our most important asset is our people. We offer benefits and programs that support career development such as professional development support, exam and study assistance and global rotation opportunities, which will support and nurture you with every opportunity to reach your full potential.

We also recognise the value of healthy, happy colleagues and promote a culture of care and wellbeing, offering benefits such as flexible working and much more!

• Flexible work arrangements
• Discounted insurances
• Incentive Compensation Plan
• Leading training and development program
• Professional environment where your career path really matters and is supported in our global organisation
• Great team environment with energetic and supportive colleagues

We will count on you to:

Executive support:

• Proactively assess and/or anticipate Executive and extended team's needs with explicit direction and take appropriate action.
• Provide high-level secretarial and administrative support, maintaining discretion and confidentiality. This includes travel coordination within Mercer and MMC policy guidelines, reconciliation of expenses and general stationery and maintenance requests.
• Schedule meetings with internal stakeholders, team members, external clients and external associations, responding to invitations and suggesting appropriate times.
• Co-ordinate large meetings (leadership forums, working groups, ad-hoc workshops etc.)
• Actively respond to emails and phone calls on behalf of the Executive, identifying and flagging important information, taking action as required.
• Keep track of meetings (client, contact, friend, and colleague) noting/communicating when the next meeting is to occur, or next deadline is due.

Administrative activities:

• Resolve administrative problems by analysing information, identifying issues and communicating solutions to enhance performance, whilst maintaining confidentiality of sensitive information.
• Manage the structure/usage of information repositories such as Teams, Sharepoint, share drives etc.
• Manage payments for the business (raising purchase orders, processing invoices etc).
• Provide training and mentoring, evaluating performance of lower-level administrative staff in the department to facilitate employee development and achievement of their personal goals.
• Undertake complex administrative duties with specific projects as required, including project coordination for projects owned by Executive.
• Collaborate with team members and Executive Assistants on shared projects/special events, where roles may overlap or shift in the course of time, sharing knowledge as appropriate to create efficiencies in processes that are beneficial to all.
• Provide support to Superannuation Services teams in administrative capacity as needed.

Communication and reporting:

• Manage internal and external inquiries to support a high level of customer satisfaction and communication, acting as point person for areas of specialised knowledge.
• Create and format Powerpoint and Word documents for an executive audience.
• Peer review documents before final production/distribution to ensure quality control of final product.
• Support department communications, town halls and events planning.

What you need to have:

• At least 6 years' experience - prior reporting to an Executive Director highly advantageous.
• Experience managing multiple high priority projects with varying deadlines.
• Excellent verbal and written communication skills.
• Demonstrated stakeholder management capabilities.
• Comfortable working in a collaborative culture with strong internal and external relationships.
• Strong team player.
• Initiative and enthusiasm with the ability to learn new tasks quickly.
• Advanced skills in Microsoft suite of applications (Outlook, PowerPoint, Word, Project, Excel). Ability to put together impactful presentations will be very valuable.

About us:

Mercer believes in building brighter futures by redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being. Mercer's more than 25,000 employees are based in 44 countries and the firm operates in over 130 countries. Mercer is a business of Marsh McLennan (NYSE: MMC), the world's leading professional services firm in the areas of risk, strategy and people, with 76,000 colleagues and annual revenue of $17 billion. Through its market-leading businesses including Marsh, Guy Carpenter and Oliver Wyman, Marsh & McLennan helps clients navigate an increasingly dynamic and complex environment. For more information, visit https://www.mercer.com/. Follow Mercer on Twitter @Mercer.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin colour, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person. Note: the changes to our hybrid work policy do not apply to officially designated remote workers and are subject to any works council or local legal requirement.

Please apply using the link below, applications will only be considered from candidates who have the appropriate approval to work in Australia. Successful applicants will be required to complete a Criminal & Bankruptcy check prior to commencement of employment.