Address
Form of work Seeking a passionate Customer Service Officer to join the Liverpool Plains team
Collaborative and vibrant team
Casual
The Opportunity
Liverpool Plains Shire Council is seeking a passionate Customer Services Officer who will deliver a superior frontline customer experience as the “face” of Council. The Customer Service Officers are the Ambassadors of Council's Customer Service Charter which affirms our commitment to the community by creating a lasting impression for our customers. You will contribute to the effective operation of Council’s Administration Centre and Visitor Information Centre through delivering quality customer service from point-of-enquiry to resolution, handling customer enquiries, requests, transactions and complaints in an efficient, professional and responsive manner and ensuring a high level of customer satisfaction with Council’s services.
You will also register customer enquiries, requests and complaints, ensuring accurate information is entered into business systems and correctly assigned for resolution and response, undertaking necessary follow-up to ensure requests are resolved and customers informed.
You shall be required to work at our Quirindi based Administration Centre and at Willow Tree Visitor Information Centre.
To view this position description please click here.
About YOU:
Experience in providing customer service in a high volume fast paced complex environment.
A strong understanding of the principles of excellent customer service.
Experience in a face-to-face and phone based customer service role.
Highly developed communication and interpersonal skills.
Proven ability to build and maintain professional relationships with diverse stakeholders.
What we offer YOU:
This role offers the opportunity for you to be part of the Customer and Information Services team.
Working with a passionate and engaged team.
This Grade 4 position has a salary range from $29.92 -$38.29, plus 25% casual loading, plus 10.5% superannuation, negotiable depending qualifications and experience.
You will have access to a range benefits including:
Access to salary packaging
Access to training
Active Social Club
Employee Wellbeing program
For a confidential discussion about this opportunity, contact Council's Customer and Visitor Services Coordinator on (02) 6746 1755.
How to Apply
1. Please complete the application ensuring you answer all questions.
2. You can attach your CV and supporting documentation
Liverpool Plains Shire Council is a Child Safe Organisation that recognises and advocates for the rights of Children and Young People and are committed to a Safe Workplace.
Liverpool Plains Shire Council is an Equal Employment Opportunity Employer committed to maintaining and supporting a diverse & inclusive workplace. We encourage applications from diverse community groups and ages.
The successful applicant for this role will be required to be fully vaccinated for COVID-19 or provide evidence of an approved medical contraindication form.
