Field Service Technician

Are you an experienced Technician? Come join us at our Novofit as a Field Technician.
Novofit WA Pty Ltd is seeking a self-motivated and skilled Service Technician that is willing to work at remote based locations for Field Service dispatch.
This is a full-time position, working Monday to Friday (40 hours per week).
GENERAL PURPOSE OF THE ROLE:
NovoFit’s point of difference is our holistic approach to partnering with our customers and assisting in full solution design. The Field Service Technician is responsible for carrying out preventative service, maintenance and repairs of the fitness equipment in our customers facilities and assist with new equipment installations. Forming an essential link in NovoFit’s Service chain, technicians are required to work closely with our Service team to provide timely, knowledgeable and best-in-class service to meet and exceed customer expectations every time.
The Service Technician is measured on overall customer satisfaction, first time fix rates and job efficiency. Reporting to the Service Manager, the Field Service Technician is responsible for:
KEY RESPONSIBILITIES:
Diagnose and fault-find for operation, repair and maintenance of equipment machines
Reading and interpreting Field Service manuals, technical plans and drawings
Carry out inspection, mechanical maintenance and safety service and repairs of equipment machines
Assembly and installation of technical equipment parts, components and controls
Estimating machine part costs, quantities and maintain adequate and relevant spare parts supply
Performing function tests and calibration to ensure equipment and machinery are operating correctly
Operate and coordinate daily schedules via our online platform
Update our online portal with works status and completions
Communicate effectively with customers
Work collaboratively with the WA Service team
Ensure that equipment is repaired and serviced in a safe and timely manner
Always maintain compliance with the relevant OH&S requirements
KEY MEASURES:
First time fix rates
Adequate and relevant information maintained in Fitness EMS (online job management portal)
Customer satisfaction
Job efficiency rates
EMPLOYEE COMPETENCIES:
Vocational qualifications or commensurate work experience
Building partnerships/teamwork
Customer Service skills
Fault finding – both mechanical and electrical
Mechanical and electrical understanding
Problem solving
Time management
Ability to work in a high-performance team environment under pressure, and the ability to work autonomously towards defined deliverables
EMPLOYEE BENEFITS AND ALLOWANCES:
Training and personal development budget available
Company vehicle provided
Free gym membership at approved partner venues
Rewards & Recognition program
Purchase NovoFit product at cost plus 15% for yourself and immediate family
WHY JOIN NOVOFIT?
For 42 years NovoFit has been maintaining long term strategic partnerships with the worlds best-in-class fitness brands, developing our industry expertise, delivering state-of-the-art fitness facilities throughout Australia and the Asia Pacific.
We are a national organisation, proudly Australian owned and run.
You’ll learn new skills, develop existing ones, deepen your experiences and join a team of highly professional and very committed people.
ANNUAL SALARY:
$70,000 to $75,000 plus superannuation