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Form of work
SalaryAbout the business
Right in the heart of CBD Mackay, you will find Rydges Mackay Suites. Being one of the largest hotels in Mackay, it offers guests with a range of hotel rooms and suites, dinning at its award winning Moss on Wood Restaurant and Bar, and Gaming, with numerous options to cater for meetings and events. We are part of EVT group, one of the largest entertainment companies in Australia and New Zealand.
About the role
As the Food and Beverage Manager, you will assume full responsibility of our F&B operations including the restaurant, bar, conferencing, in room dinning and gaming. The role offers you a great opportunity to demonstrate your leadership skills and your passion for providing excellent service. This role is pivotal in providing great products and service at Rydges Mackay Suites.
- You will have demonstrated experience in leading teams in high performing Food, Beverage & Gaming operations, and have sound knowledge of relevant legislative requirements.
- Supervise and mentor staff members to deliver outstanding service and foster a positive work environment, promoting teamwork and excellence.
- Collaborate with the Head / Sous chef in curating menus and maintain high-quality standards.
- Ensure compliance with health and safety regulations and uphold cleanliness standards.
- Monitor and maintain quality control in all aspects of food and beverage operations.
- Takes ownership of guest complaints and resolve all issues promptly and professionally.
- Responds quickly and proactively to guest's concerns.
- Develops relationships guests to build repeated clientele.
- Conduct regular training sessions to enhance the skills and knowledge of the service team. Identify areas for improvement and implement training programs accordingly.
- Oversee inventory management and control to minimise wastage and maximise profitability.
- Work closely with the management team to achieve budgetary goals.
We are looking for a true leader to help shape and develop the team, be the face of the business, and bring energy, fun, personality and flair to the overall experience. The successful candidate MUST have a passion for hospitality, and is able to uphold the highest standards of service and guest satisfaction. .
Benefits and perks
- Long term career potential within 60+ hotels across Australia and NZ.
- Regular training programs and professional development.
- Upto 50% off on accommodation and dinning at EVT hotels & Restaurants.
- Incentives and discounts throughout the Event Hospitality and Entertainment group (Event Cinemas, Rydges, QT, Atura and Thredbo).
If you are looking to bring your skill set and customer service excellence to a business that values both, then we invite you to apply!
