AddressWe are currently seeking our new Front Office Manager at hotel property- The Milton. We are looking for an experienced and enthusiastic Front Office Manager to lead the Front Office team. The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You have the important job of leading your team and driving exceptional customer experiences.
Responsibilities include:
- Providing an outstanding guest welcoming experience by demonstrating a commitment to service excellence and maintaining the Front Office and reception operational standards.
- Meeting guests and customers when they arrive and ensure they are settled in their rooms.
- Maintaining professional, open and honest communication to assist guests and make accurate bookings.
- Availability to work shifts between Monday to Sunday
- Immaculate personal presentation.
- Professional interpersonal and communication skills.
- Guide & support the team in providing outstanding guest welcoming and experiences.
- Ensuring that all daily tasks are completed accurately and in a timely manner
- Conducting guest arrivals and departures
- Complete daily administration duties.
- Provide personalised and proactive guest service.
- Resolve & respond to guest complaints in a timely and professional manner.
- Maintain accurate guest accounts and assist with daily reporting.
- Effectively manage team roster to meet budgets.
- Support Hotel Manager with recruitment
