Front Office Manager

• Gold Coast | RACV Royal Pines Resort 
• Full-time 
• $85,000 Salary + 11% Super | Discounts on RACV products and resorts  

Great things start here  

Be part of a purpose-driven organisation creating meaningful travel and leisure experiences, useful home products and services, better outcomes for drivers, and a cleaner energy future. 

At RACV Royal Pines Resort, a short drive from Surfers Paradise set on a championship golf course with spacious rooms and authentic culinary experiences, enjoy the best of tourism and have room to grow in a changing industry that's yours to shape. Join our supportive leisure team whose job it is to help people live their best lives — whether they’re on holiday, visiting an attraction or treating loved ones to a special experience.  

About the Opportunity 

An exciting opportunity has arisen for an experienced Front Office Manager, to effectively lead and manage the Front Office operations within our 333 premium rooms and suite resort. 

This could be just the right role for you?  

In this role, you will lead by example and be hands on in the business day-to-day, ensuring the Front Office activities, strategic planning and operations run seamlessly to deliver a consistently high standard of service to our members, guests & visitors. Reporting to the Rooms Division Manager, your key responsibilities will include: 

• Leading, managing and directing a high performing team which includes Front Office, concierge, reservations, night audit & leisure attendants 
• Managing team rosters, recruitment, coaching, counselling, training and development 
• Maintaining a high standard of service, monitoring guest reviews and responding to feedback 
• Leading Front Office sales, reservations, resort promotions, activations, stay up to date with industry trends and identify business opportunities 
• Managing department expenditure, budgets & reporting 
• Attending meetings and collaborate with other departments 
• Identifying, lead and contribute towards WHS & safe work practices 

Full availability and flexibility to work a variety of rotating roster shifts between approx. 7am-11pm, weekdays, nights, weekends & public holidays are required in this role. 

What you’ll need to be successful 

• Previous experience as a Front Office Manager in a large 4/5 hotel/resort environment, essential 
• Bachelor level or equivalent qualification in tourism, hospitality or management, desirable 
• Demonstrated experience in strong leadership, communication and operational management skills 
• Demonstrated knowledge of budgets, accounting procedures, planning, forecasting & controlling 
• Proficient in Opera & MS Office 
• Build cooperative and effective relationships with internal & external stakeholders 
• Excellent personal presentation 
• Hold or be willing to obtain a valid Qld blue card, working with children check, essential 
• First Aid Certificate, desirable 

We are Offering 

• Permanent Full-time | $85,000 Salary + 11% Super 
• Discounts on RACV products & resorts 
• Employee of the month recognition 
• Uniform + Free parking onsite 

The RACV difference 

Ready to reach your full potential? Join our team, where the work is meaningful and making a difference matters.  

Application process 

You can learn more about the RACV at https://careers.racv.com.au/ 

Applicants will be required to provide evidence of their eligibility to work in Australia, and consent to a criminal record check. 

Applicants for this role, will also be required to provide evidence that they have a current Working With Children Check or willing to obtain a Working With Children Check 

Submit your CV via the link below.