Fulfillment Administrator

Company DescriptionMontu is Australia’s largest medical cannabis company. With operations in Australia and Europe, we take a technology-first approach to improving the medical cannabis patient experience – whether it’s by delivering best-in-class online clinical care, or through our industry-leading product lines and innovative supply chain management tools.Montu operates a fully integrated, end-to-end ecosystem of healthcare companies that touches every part of the medical cannabis experience, from patient care through to pharmacy dispensing, clinical education, product development, wholesale distribution and more.Recognised by the Deloitte Fast 50 as the fastest growing tech company in Australia for two years running – with revenue growth of over 26,000% and 9,000% – Montu is now the largest business of its kind outside North America.This role is an Australia-based, fully work-from-home position, however there will be occasional travel (on the road) with access to co-working spaces in Sydney, Melbourne and Brisbane.Job DescriptionWe're seeking a dynamic Inventory Control Specialist to play a key role in optimizing our inventory management processes and ensuring seamless operations across our pharmacy network.Collaborative Oversight:

• Collaborate closely with warehouses, carriers, and pharmacy partners to oversee shipping and receiving of stock.
• Manage pharmacy Stock on Hand (SOH) reconciliation and discrepancy investigation processes.
• Coordinate and manage the end-to-end process of consumables orders, ensuring timely delivery and efficient stock levels.

Operational Efficiency:

• Act as the first point of contact for incoming correspondence, providing assistance and escalating when needed.
• Provide support for projects and continuous improvement processes.
• Facilitate the onboarding of new pharmacies by assisting with account setup and providing ongoing support.
• Assist with administrative and fulfillment-related tasks as needed.

Reporting and Documentation:

• Generate regular reports on key performance indicators (KPIs), including inventory levels, order accuracy, productivity, and operational metrics.
• Maintain accurate records of pharmacy operational activities, such as inventory adjustments, receipts, and shipments.
• Coordinate access for pharmacies to necessary systems and resources.
• Conduct regular audits to verify inventory accuracy and maintain up-to-date documentation of operational procedures.

Problem Solving:

• Address operational issues, discrepancies, or customer complaints in a timely and effective manner.
• Analyze root causes of problems and implement corrective actions to prevent recurrence.

Qualifications

• Ability to thrive in a fast-paced environment
• Prior experience and familiarity with fulfilment, logistics, or a related role
• Analytical mind, flair for numbers, and strong Excel proficiency
• Experience in stock allocations and/or replenishment
• Proficiency in Excel, inventory management systems, and warehouse management systems
• Demonstrated ability to manage multiple tasks concurrently during peak work periods
• Strong attention to detail, ensuring accuracy while meeting deadlines
• Adaptability to changing priorities and effective multitasking skills
• Collaborative team player, willing to support colleagues and contribute to team success
• Strong business-level communication skills (both oral and written)
• Proactive attitude with a desire to learn

Additional InformationYou’ll be joining a highly motivated, agile team where your ideas and work will directly influence the direction and progress of an expanding global company in a hyper-growth phase. We pride ourselves on our collaborative and driven culture and offer opportunities for advancement to high achievers.Other benefits include:

• Unlimited access to the SAGED and Greenhouse learning platforms.
• Discounts with over 450 retailers through the Merit Reward and Recognition platform.
• Competitive salary and package.
• Fully remote, work-from-home role.
• Access to co-working spaces in Sydney, Melbourne and Brisbane.
• Mental health support through our wellbeing platform, Unmind
• Being part of one of the fastest-growing industries in Australia while improving the lives of hundreds of thousands of patients.

#LI-AP1We are committed to facilitating a barrier-free recruitment process and work environment. If you require any accommodations, we welcome you to let us know so we can work with you to participate fully in our recruitment experience.