General Manager | The Grand Hotel

The Venue

The best of both worlds, The Grand Hotel combines a traditional cosy pub feel with contemporary touches that make it truly unique.

Step inside and enjoy a drink at the traditional oak-panelled bar on the ground floor, the maritime-themed 30 Knots for a huge selection of craft beer and a gourmet pub menu to match on the first floor, and a Pool Room above that.

Our guests also have the option of staying I our of our beautifully renovated hotel rooms upstairs.

The Role

As the General Manager you will be the face of this premium outlet and drive an exceptional guest experience across the venue.

Reporting to the Group Operations Manager, you will be responsible for:

• Delivery of the venue budget, objectives, and deliverables;
• Drive agreed financial focuses with the team, and cascade consistent messages and targets;
• Deliver quality guest experience and service through food, beverages, gaming, operations, and ambiance;
• Drive innovation in venue (group) direction and product development;
• Exhibit and maintain an elite level of leadership across all areas of the business;
• Drive cohesion and performance between the venue team and other business stakeholders to deliver results;
• Support, develop and drive asset protection and risk mitigation strategies including but not limited to food safety, licensing and regulatory compliance;
• Recruit, induct and retain key talent;
• Partner effectively with key community stakeholders.

The key focus of Merivale's success is our people; we build and develop strong teams to deliver excellence, ensuring continued growth and success. We invest in our people and draw on their talents, passion, and imagination to define new experiences and create a culture of opportunity and success.

The Reward

You will be joining a company that wants you to succeed, we offer:

• Competitive salary.
• Amazing discounts at 90+ venues.
• Career and development opportunities, learning from the best.
• Employee Assistance Program.
• Employee Referral Program.
• Sponsorship is available for eligible candidates.