Health Support Officer

Want to work for a dynamic social impact organisation driving innovation and health reform? Looking to work with an open-minded, open-hearted team of driven individuals?

We are proud of the diversity of our staff and the community we support and encourage Aboriginal and Torres Strait Islander applicants and all other backgrounds to apply. This role is a full-time contract until 30th June 2025, with the possibility of extension dependent on funding.

From supporting front line primary care providers, to driving health data reform, leading first-of-kind research projects, to launching innovative models of collaborative care, WentWest prides itself in thinking outside of the box and being ahead of the curve. As the Primary Health Network for Western Sydney, we act as a change agent for health reform and bring together partners from across the health, education, justice and social sectors so that people from all backgrounds can access cohesive, holistic, quality care. We see challenge as an opportunity for innovation and are driven by our joint vision of building healthier communities, empowering individuals and supporting a sustainable primary health care workforce and system.

In 2021 WentWest was awarded the silver award for the Best Workplace Flexibility Program at the Australian HR Awards. Over the years, we have refined the flexibility, wellbeing and health resources available to support our teams and their families and ensured that our staff have the best opportunities and environment for learning and development. Our commitment to our employees comes from the belief that building a healthy community begins by building an engaged, empowered and healthy workforce.

If you are looking for an opportunity to work with a team of skilled, dedicated professionals driving social change, then WentWest is for you.
About the Role

As the Health Support Officer, you’ll be part of the Primary Mental Health Care Team. This friendly team is an integral part of our Mental Health Team. The Health Support Officer role serves as a primary point of contact providing customer service help desk support, distributing educational materials, enters and reports on data and performs administrative duties

From providing timely assistance and advice to healthcare providers and partners via phone, email, and other channels regarding health program policies, procedures, resources, and general information to processing referrals ensuring accuracy in data entry and escalation as required this role is part of a small and friendly team within the wider Mental Health team.

We’re looking for someone who;

• Has 1+ years of experience in a support services role
• Detail-oriented with outstanding organisational skills
• Ability to handle confidential information discreetly
• Ability to work across and within other teams

If this sounds like you, then read more about the role by downloading the position description from the Careers page on the WentWest website

To be the successful candidate you must meet the position requirements as well as provide a current National Police Check and Working with Children Check. Full working rights to work in Australia are required for this role.

For further information about the organisation and the Job Description, please visit the careers page on our website.