Address
Form of work
SalaryOur client have been providing comprehensive IT system delivery and support from their Belmont WA headquarters for over 10 years. As a small company with strong local roots, they're steadily expanding their operations across Australia to better serve local businesses. An equal opportunity employer, offering a flexible and family-sensitive workplace where accountability and diligence are valued. Join them as they continue to grow and make a meaningful impact in the community.
What you'll be doing:
- Act as the primary client contact for incident reporting, prioritization, and team communication.
- Receive and manage automation responses throughout the day.
- Conduct initial troubleshooting, validate and prioritize incidents, and initiate escalation procedures as needed to meet SLAs.
- Provide clear communication and detailed descriptions for escalation team members.
- Maintain oversight of incidents, problems, changes, and initiatives whilst identifying, proposing, and implementing improvements.
What you'll be need:
- Proficient in literacy and numeracy with strong problem-solving abilities
- Exhibits a professional appearance and a proactive attitude
- Demonstrates exceptional customer service skills and interpersonal communication
- Experienced in customer service and support, with effective troubleshooting capabilities
- Possesses good time management skills and can work both independently and within a team to meet targets
- Familiar with Windows desktop OS, multi-level delivery tech, and diverse tech like web, networking, server, and security principles
What's in it for you:
- Free parking and convenient location
- Great starting salary with ability to increase
- Get upskilled by an experienced team
- Flexibility as you gain tenure in the role
How to apply:
To complete your application for this position please click on the "APPLY" button below. Online applications are preferred however for a confidential enquiry please call 08 9221 8***.
