Partner With Our Industry Leading CustomersAs an Account Manager at DHL, you will be the 'glue' between our operations, customers and wider business. You will overcome daily logistical challenges to ensure warehouse operations run smoothly. In a fast-paced environment, where every day is different, you'll have the autonomy to make decisions and be able to continually grow professionally. Use your leadership, customer management and influencing skills to drive the future of logistics, using the latest technology.Your duties will include:
- Partner with our leading, household name customer to develop and grow their business
- Initiating Continuous Improvements for the customer to achieve that competitive edge
- Understanding what our customer needs and expects from us and working with them for their success
- Ensure profitable growth and managing the P&L
- Support all key account functions; complaint, claim handling, problem solving & other contractually agreed services
- Drive employee engagement initiatives through your ability to lead
- Manage account strategy including contract renewals
- A world class training program to expand your skillset and drive your career forward
- Annual bonuses and merit reviews to ensure you are rewarded for your contribution to our success
- Staff engagement opportunities including monthly site lunches, competitions and events
- Employee of the month and employee of the year recognition
- Impressive staff discounts at many of our customers who are an essential part of everyday life
- A proven track record of performance in a logistics, 3PL or 4PL environment
- Experience in Account Management ideally within the Lifesciences and Healthcare sector
- Intermediate to Advanced MS Office skills (Excel, PWP) and exposure to a warehouse management system
- Ability to negotiate partner agreements at a senior management level
- P & L experience
- Excellent personal presentation and strong written and verbal communication skills