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Form of work
SalaryOur client is an Australian owned and operated company making specialist care more accessible by connecting patients across Australia with specialist doctors and clinicians through a secure online booking and video-conferencing platform.
About The Role
We are searching for an experienced HR Manager and Training Lead for the Contact Centre.
Duties:
- Oversee all HR functions, including recruitment, onboarding, performance evaluations, employee relations, and employee engagement initiatives.
- Handle employee grievances, investigations, and disciplinary actions, ensuring adherence to company policies and legal requirements.
- Develop and implement strategies for employee retention, recognition, and succession planning.
- Design, develop, and implement comprehensive training programs to address the specific operational and customer service needs of the contact centre.
- Monitor and evaluate the effectiveness of training programs through assessments, feedback, and performance metrics, making necessary improvements and adjustments accordingly
- Identify opportunities for continuous learning and professional development for employees, ensuring ongoing improvement and knowledge retention.
- Collaborate with the senior executive team to develop and monitor performance metrics, key performance indicators (KPIs), and engagement surveys to drive continuous improvement in HR and training activities.
Skills & Experience
- Bachelor's degree in human resources, business administration, or a related field
- Proven experience in HR management within a Contact Centre environment - Essential
- Strong knowledge of HR best practices, employment laws, and regulations. Experience within the medical or health fields is a plus
- Demonstrated experience in designing and delivering effective training programs
- Excellent interpersonal, communication, and presentation skills with a strong emphasis on Empathy
- Strong organizational and time management skills with the ability to manage multiple priorities and meet deadlines
- Analytical mindset with the ability to apply data-driven insights for decision-making
- Proficient in Microsoft Office Suite and learning management systems (LMS).
- A passion for helping in the Mental Health field
Culture
If you are a motivated individual who thrives in a fast-paced and purpose-driven environment and are passionate about improving HR and training initiatives to enhance employee performance and satisfaction while assisting with the shortage of vital mental healthcare services nation-wide, we would love to hear from you.
How To Apply
If you have the skills and experience necessary to be successful in this role, then please apply today.
