Ict - Customer Support Officer

On behalf of Totekko Group Pty Ltd, a leading company specialising in comprehensive security and communication solutions, founded on a commitment to delivering cutting-edge services with minimal disruption to clients. With a strong foundation in design, installation and maintenance, Totekko Group is dedicated to providing top-tier Access Control, CCTV and Nurse Call systems. Based in Arncliffe, NSW 2205, we are conducting a search for a dedicated and skilled ICT – Customer Support Officer.

Current Opening:

This opportunity is a full-time position (38 hours per week).

Position Responsibilities and Tasks

• Provide efficient technical support to end-users, addressing and resolving hardware and software issues.
• Respond promptly to customer inquiries, offering guidance and solutions to ICT-related problems.
• Collaborate with internal teams to escalate and prioritise technical issues for timely resolution.
• Install, configure, and maintain computer systems, networks and related peripherals.
• Conduct troubleshooting and diagnostic tests to identify and resolve technical issues.
• Document and maintain accurate records of support interactions, solutions provided and system configurations.
• Offer training and guidance to end-users on utilising hardware, software and ICT tools effectively.
• Stay updated on technological advancements and provide recommendations for system improvements.
• Monitor and maintain the performance of ICT systems, ensuring optimal functionality and security.
• Assist in the implementation of ICT policies and procedures to enhance overall system efficiency.
• Collaborate with vendors to troubleshoot and resolve hardware and software issues as needed.

Qualifications and Skills:

• Bachelor’s degree in information technology, Computer Science, or a related field.
• A minimum of two-three years' experience in a similar role.
• Strong knowledge of computer hardware, software and operating systems.
• Excellent customer service and communication skills, both verbal and written.
• Proficiency in diagnosing and resolving technical issues in a timely manner.
• Experience with installing, configuring and maintaining ICT systems.
• Analytical thinking and problem-solving skills to address complex technical issues.

Salary:

The role offers a remuneration package ranging from $70,000 - $90,000, plus superannuation for a 38-hour work week.

How to Apply: 11 Recruitment is your pathway to securing this exciting opportunity. We are looking forward to facilitating your application and potentially welcoming you to a company that values expertise. Apply now and let us help you take the next step in your career.