Investigations Officer

• Exciting opportunity to join SA's iconic RAA Insurance
• Full-time permanent position based in Mile End
• Join a new growing team with a high performing, inclusive and supportive culture

This exciting newly created opportunity will see you be responsible for effectively triaging 'red flag' and/or 'high-risk' claims referred by claims staff or identified by the fraud detection system(s), and case manage all activities associated with the Investigation of a claim, including all Member interactions. In addition, you will:

• Safeguard the integrity of the Insurance Claims operations by detecting, investigating, and preventing fraudulent activities.
• Case manage all activities associated with the Investigation of a claim, including all Member interactions and acting as the conduit between the Member and Investigator.
• Work closely with cross-functional teams including claims, underwriting, legal, external investigators, and law enforcement agencies to share information, coordinate efforts, and strengthen fraud prevention measures.
• Balance fraud prevention and investigations with positive member relationships, and in line with RAA Brand, by handling investigations discreetly and professionally.
• Participate in the development of Fraud strategies to detect and prevent fraudulent behaviour, including the establishment and implementation of policies, procedures, and fraud detection systems.
• Plus much more.

About you

You are a confident and passionate self-motivated individual who enjoys working in a high performing culture. You're passionate about helping our community (and members) and want to make a difference.

For this role, we're also looking for:

• Knowledge of General Insurance Code of Practice, Privacy Principles, AFCA Dispute resolution process and relevant legislative requirements i.e. APRA, ASIC
• Knowledge of contemporary fraud and investigations processes and practices
• Demonstrated experience in a similar role within General Insurance industry
• Ability to establish and maintain relationships with a wide variety of key stakeholders
• Outstanding attention to detail along with excellent verbal and written communication skills
• Be a critical thinker with the ability to multi-task and manage competing priorities

About us

As one of the South Australia's largest and most iconic organisations, we're proud to deliver our trusted range of motor, home, and travel services to more than 815,000 members.

In our vision to make life better for members and better for our community, we're also elevating our offering to include electric-vehicle charging, Solar and Battery and more. We've been innovating since 1903, and we're excited to continue to do so for the next 120 years and beyond, with exciting developments in the pipeline.

We're also one of the state's largest employers (and growing!), with more than 1400 employees working collectively with the common goal to keep our members moving. With a range of locations from RAA Place in the CBD, Mile End, Adelaide Airport and more, our workplaces are growing too - but all still proudly SA-based.

Benefits

We love our people at RAA and believe our employees should be rewarded for being a part of the RAA family. Some of our employee benefits include:

• Free RAA premium road service
• Access to our Member Benefits program
• Generous discounts on all RAA products
• Flexible work arrangements
• 12 weeks paid parental leave
• Ongoing Training & Development opportunities and a Study Support Program
• Wellbeing facilities and Corporate Health Insurance Plan
• On-site Cafe with Barista

To Make a Move That Matters and work for a passionate South Australian organisation with members at heart click 'Apply' to submit your application by: 9am Monday 18th March 2024

You'll need to provide evidence of your eligibility to work in Australia and we'll also need you to undertake a police check before you can work with us at RAA.

We are committed to building a workplace that's diverse and inclusive, where employees are embraced for their unique qualities and valued for their contributions. We believe a diverse and inclusive workplace brings out the best in everyone and helps us to give our members better service. That's why we encourage applications from everyone, including people living with disability, job seekers of all ages, members of the LGBTIQA+ community and people from culturally diverse backgrounds, including First Nations People.

Required Experience: