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Form of workIT Support Analyst with Global company
Your new company
Our client is a world leader in catering and support services, employing over 600,000 people across 45 countries. Role reporting into the Service Delivery Manager.
Your new role
- Act as a senior IS&T service analyst, managing escalated tickets, problem tickets and provide expert advice on common tickets
- Create knowledge base articles in order to review and amend Service Desk policies and procedure
- Work closely with third level infrastructure and applications teams to investigate problems and major incidents
- Provide 2nd level support for external clients
- Manage queries, trouble tickets, work orders and Requests for Service
- Provide internal systems support including switches, routers, servers, data & voice, and desktop for all users across Compass Group
- Provide remote assistance as well
What you'll need to succeed
- Relevant IT Qualification
- Relevant experience in the ICT industry, preferably IT Service Desk.
- Strong customer focus, time management and communication skills. With demonstrated ability to trouble shoot problems or know when to escalate.
- ‘C’ class driver’s licence
What you'll get in return
You will enjoy a competitive rates and flexible working conditions.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
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