Address
Form of workThe Opportunity
Based at our Dandenong Head Office, the Operations IT Helpdesk is a key position in the Network Planning Department that contributes to keeping Melbourne moving.
This role is responsible for providing direct support to internal and external stakeholders regarding the business systems we use to provide a reliable and professional service which meets customer expectation and Ventura's contractual requirements. Three key focus areas of this role are:
- In-Bus Hardware and Software integrity
- Technical support and relationship management with stakeholders
- Product development and innovation
This role offers the right candidate an opportunity for a long-term career in public transport planning and logistics. Duties of this position will include:
- Maintain accurate operational information in in our software systems.
- Maintain relationships with internal and external stakeholders for system integrity and identify improvement opportunities.
- Work with schools to maintain database information.
- Work within a team to develop and implement initiatives as required.
- Provide system familiarisation training to frontline employees as required.
- Be a bridge for technical support tickets from frontline employees to software suppliers.
About you
- Excellent communication skills (written and verbal) and be able to confidently liaise with external and internal stakeholders
- Public Transport industry experience is highly regarded
- Helpdesk and/or ITS experience is highly regarded
- Ability to work comfortably with software programs and technology systems – exposure to systems such as TIMS and BusMinder are highly advantageous but not necessary
- A lateral thinker with excellent time management skills
What Ventura Can Offer You
- Opportunities for professional development
- On the job training by experts in their field.
- A secure and dependable environment.
- A diverse and inclusive workplace and a friendly and supportive team.
- Excellent facilities, onsite parking, social club membership and employee events.
About Ventura
Ventura has been moving people since 1924 and is the largest privately owned bus company in Australia. Ventura have been providing dependable, friendly and sustainable bus services for 100 years. With over 1700 employees and over 900 buses and coaches, Ventura carries more than 30 million passengers across Melbourne each year!
We are a secure and robust employer within an essential services industry and have stood the test of time. We offer a positive workplace culture that embraces diversity, inclusion, and continuous improvement
Our culture
At Ventura, we want our people to love coming to work, drive innovative ideas and strive to achieve. When customers step onto our buses, they know they’re in safe hands. Behind the scenes, our head office employees are the best at what they do.
