It Service Desk Officer

RSL LifeCare is a leading not-for-profit organisation focused on enriching the lives of veterans and seniors . Established in 1911, we are driven by our vision to create proud communities, living their best lives . We are dedicated to helping all individuals under our care thrive, every day. As our new IT Service Desk Officer , you will provide frontline support for all software and hardware users within the RSL LifeCare. This is a key position, and you will perform a supportive help desk role for our organisation. Key Accountabilities:
Provide immediate responses and solutions to users for breakdowns and changes in information systems, across our Aged Care, Veterans and Corporate facilities.
Using our IT service management ticketing system, address defects such as printing problems, desktop PC and terminal troubleshooting, PC and network connection problems, including Citrix XenApp issues.
Assist users of current application software to resolve problems "in-house" if possible, before escalating to external vendor support.
Perform installation of PC and network equipment at sites as directed by IT management.
Who are you:
College Diploma or one to two years equivalent work experience with medium sized distributed helpdesk.
Strong interpersonal, verbal and written communication skills.
Preferred L1, 2 ITIL-based, technical support experience within a predominantly Microsoft desktop and server operating system based environment
Problem solving, task management and project coordination and implementation skills
Driving Licence to travel on an ad hoc basis as you progress beyond phone-based level one support, to our locations across NSW and ACT.
Join RSL LifeCare because:
Competitive remuneration package and Not for Profit Salary Packaging ($15,900 tax free), Novated Lease, Meal & Beverage Benefit ($2,650 tax free)
Annual leave loading of 17.5% and an additional day off on the 27th December
Flexibility within a hybrid working environment.
Team building, wellbeing days and volunteering opportunities
An organisation that will support you in your personal and professional development.
The opportunity to work with a team that is genuinely passionate, supportive, and collaborative with each other, our people, and our clients.
Our commitment to diversity: We welcome and encourage applications from people across our diverse community, especially from Veterans, current serving ADF personnel and their families, and Aboriginal and Torres Strait Islander applicants. We believe everyone has the right to feel safe, respected, valued and heard regardless of their gender, sexual orientation, ethnicity, or disability. Please click here to apply.