It Support Officer

Unlock a career opportunity like no other with one of Australia's largest beef producers. We're on the hunt for a tech-savvy superstar to join their team and take charge of a diverse range of IT environments spanning desktops, servers, telephony, and networking. Picture yourself as the go-to person, ensuring that IT networks and systems are not only functional but also exude order and safety.

This role is tailor-made for a candidate who thrives independently and seamlessly integrates as a team player. Brace yourself for a dynamic position that includes travel to various sites, adding that exciting touch to your work life. Your home base? The picturesque Barkly Tableland region, with occasional ventures to other operations.

Key Responsibilities
* Accurately log all incidents or requests received via phone, email etc.
* Travel to different stations and gather detailed information relating to the incident or request, including all relevant troubleshooting information
* Escalate incidents and service requests to internal resolver groups or partners as required
* Create and update knowledge documentation as required
* Participate in various aspects of our incident, problem and change management processes
* Focus on continuous improvement and opportunities to automate recurring tickets, where feasible
* Perform routine hygiene checks on station infrastructure
* Monitor performance and maintain systems according to requirements
* Troubleshoot issues and outages as escalated from outsourced providers
* Ensure security through access controls, roles and permissions, as well as patching
* Work collaboratively with the remainder of the IT team (Brisbane based) to resolve issues

Required Experience & Competencies
* Worked in a business IT environment with remote/regional end users
* Utilise knowledge base and experience to provide effective troubleshooting
* Network and router principles, including troubleshooting approaches
* Experience with user account management systems
* Good Knowledge of Desktop Operating Systems and Applications (Windows, Office)
* Good Knowledge of Apple and Android mobile devices
* Familiarity with various operating systems and platforms
* Resourcefulness and problem-solving aptitude
* Excellent communication skills

Commercial Skills and Formal Qualifications
* AACo operates a predominantly Microsoft platform.
* The position is a "hands-on" technical role therefore it requires a high level of competency in the following technologies: Windows Server, Exchange, Active Directory/Azure Active Directory and Office365
* Experience with appropriate backup, security, and network management technologies is also essential.
* Willingness to progress formal qualifications to supplement on the job training and other self-paced learning
* Ability to travel as required

Additional Information: Minimal IT experience Required. Relocation, Accommodation and Food included.

Aboriginal and Torres Strait Islander Peoples are encouraged to apply.

To apply please click apply or call Alex Hunter on +61 7 3032 2241 for a confidential discussion.