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Form of workATOM is a leading industrial hardware and safety equipment supplier, boasting over 40 years of experience in delivering expert knowledge and assistance across various industries, including Mining & Civil, Oil & Gas, Government, Electrical, Maintenance Repair & Operations, Commercial, Construction, Infrastructure, and Engineering. At ATOM, we are driven by a commitment to innovation, a culture of teamwork, and the pursuit of excellence in customer service.
About the Role
We are currently seeking a proactive and dedicated IT Support Officer to enhance our IT team's capabilities. In this dynamic role, you will be tasked with maintaining and troubleshooting a variety of systems, offering comprehensive support to our staff, and implementing new processes to streamline operations. This position is ideal for a highly motivated individual eager to refine their IT skills within a growing and fast-paced environment. As a pivotal figure in our IT department, you will juggle multiple tasks, prioritize effectively, and communicate with confidence and clarity.
About You
You are a problem-solver at heart, viewing every IT challenge as a learning opportunity and a chance to demonstrate your adeptness. Your passion for technology is matched by your desire to help others, a trait that has earned you commendable feedback from colleagues. With experience in support roles, you possess a keen understanding of how to prioritize tasks and escalate issues when necessary.
Duties
Your main responsibilities will include, but are not limited to:
- Providing 1st and 2nd level support to internal staff, addressing account issues, managing printers, imaging new laptops and thin clients, and overseeing the onboarding and offboarding of users, troubleshooting email, email filtering, and remote access problems.
- Tracking and maintaining IT assets.
- Managing IT documentation
- Administering and troubleshooting a variety of internal systems.
What You’ll Need to Succeed
- Relevant IT certifications (e.g., TAFE, CompTIA, Microsoft Certified) or equivalent professional experience.
- Familiarity with ITIL service methodology.
- Exceptional communication skills and a commitment to outstanding customer service.
- A strong understanding of WINTEL environments, alongside network and security principles.
Desirable
- Experience with Citrix or thin-client technologies.
- Proficiency in scripting with PowerShell, Python, or another scripting language.
- Expertise in infrastructure support, including virtualization, networking, and security.
What We Offer
Joining ATOM means becoming part of a dedicated team passionate about making a difference in our business and supporting branches across Australia. We are committed to fostering your growth, offering a competitive salary package (commensurate with experience) and providing the essential tools of the trade. Moreover, we believe in nurturing our staff's professional development through continuous learning opportunities and career advancement prospects.
How to Apply
To be considered for this great opportunity, please forward your resume including a cover letter by selecting the "Apply for this job" button.
We thank in advance all applicants for your interest. Only shortlisted candidates will be contacted. Unsolicited applications from recruiting agencies will not be accepted.
