It Support Specialist - Medical Research Institute

This renowned not-for-profit Research Institute dedicated to improving the quality of life for individuals affected by sleep and breathing disorders is seeking a IT Support Specialist to support the IT Manager. Recognised as the leading respiratory and sleep research organisation in Australia, their commitment to well-being is the driving force behind their work.
Main Purpose of the Role:
Assist the IT Manager in maintaining the integrity of the IT network and provide timely technical and end-user support with IT and audiovisual service issues.
Key Result Areas:

• Timely response to IT needs

• Effective communication with users and management

• Monitoring, reporting, and resolution of IT issues

• Maintenance of IT integrity

• Prompt response to external stakeholders

• Management and resolution of level 1 and 2 service desk incidents/requests

• Provide Macintosh and Windows PC end-user support

• Support on Office 365, SharePoint, Windows Servers

• Maintain hardware and software inventory

• Install, upgrade, support, and troubleshoot desktop applications

• Assign and maintain user access to network drives

• Record and document requests using the IT service desk system

• Manage server infrastructure, OS & Anti-Virus updates, and new applications rollout

• Troubleshoot network connectivity in LAN/WAN environments

• Configure and support remote desktop access

• Monitor and manage Storage System and Backups

• Communicate effectively with stakeholders

• Escalate server issues to the managed service provider

• Monitor and report on security breaches

• Support audio/visual systems in boardrooms, meeting rooms, and other spaces

• Appropriate tertiary qualifications and/or experience in a complex environment

• Ability to perform well under pressure, manage conflicting priorities, and meet deadlines

• Experience in Microsoft operating systems, MAC OS, Active Directory, Exchange\Outlook, Office 365, TCP/IP, Symantec Anti-virus, Wireless networks

• Experience with small or medium storage systems

• Up-to-date working knowledge of computer technologies

• Written and verbal communication skills

• Proven customer-focused approach

• Capacity to work in a team environment

• Experience working in a tertiary or research environment