Address
Form of work
SalaryThe Company
For over 46 years, RBC Group has proudly stood as Australia's foremost technology services provider. Our unwavering commitment to excellence has consistently delivered superior outcomes for our valued customers, encompassing the meticulous management and maintenance of their technology infrastructure, spanning hardware, software, and critical business processes.
Our distinctive ability to comprehensively support every facet of the modern office environment sets us apart, offering end-to-end solutions that seamlessly cover the entire spectrum, from network management to output solutions and everything in between. Our innovative offerings not only address the diverse needs of our clients but also deliver exceptional value in every aspect.
The Position
We are actively seeking driven and passionate individuals to join our Level 2 Technology support team, with immediate openings available with our Brisbane/Gold Coast offices. This role primarily focuses on providing second-level support to our diverse range of clients via phone & interactive tools.
The role will require some onsite work directly with customers and some scheduled after-hours work.
To be eligible for this position, you must meet the following requirements:
- Possess a valid Driver's License and access to a well-maintained and dependable vehicle. [SH1]
- Strong interpersonal and customer relationship skills, demonstrating an ability to interact effectively with people (both written and verbal)
- Advanced knowledge and troubleshooting skills within Microsoft and Mac environments.
- A proven track record of reliability and dependability.
- A strong willingness and enthusiasm to acquire new knowledge and skills.
- A strong analytical and problem-solving mindset
- Bachelor of Information Technology or higher
- Proven knowledge within an MSP environment, Microsoft Server Environment(s) or Office 365.
Offer:
Join our team and experience outstanding working conditions, complemented by comprehensive training programs conducted on-site and in our specialised IT team area. We seek individuals eager to further their journey in information technology.
Following your comprehensive training, you will become an integral part of our Level 2 IT support team, providing second-level support to our customers.
In addition to your salary, superannuation benefits will be provided in accordance with standard requirements.
If you're ready to seize this incredible opportunity and contribute to our dynamic industry, we encourage you to apply and become part of our dedicated team.
Attention resumes with a cover letter to *******@rbcgroup.com.au
Summary of role requirements:
- Flexible hours available
- 2-3 years of relevant work experience required for this role
- Work visa can be provided for this role
- Expected salary: $70,000 - $75,000 per year
